Overview

　　The IT Applications Manager is an information technology (IT) professional who leads a team that identifies, implements, and supports software solutions to optimize business operations. You will collaborate with the business to ensure that the software solutions you manage align with the company’s operational goals, help drive desirable business outcomes and improve operational efficiency. As an application manager, you and your team are responsible for the procurement, installation, configuration, and maintenance of software applications. Your duties include creating processes and protocols for software systems, managing server and computer upgrades, and troubleshooting problems. You will be looked upon to be a thought leader driving and influencing technology designs that align with IT enterprise architecture.

　　Responsibilities

　　Essential Functions:

　　Understand Business processes and identifies improvement opportunities in Application, Process, and Service. Recommends products and services that will ensure business objectives are met.Primary point of contact for business partners for the areas responsible

　　Supervise support and development team members through hiring, performance appraisals, pay rate reviews, delegating, promoting, coaching, counseling, and terminating as needed.

　　Manages production support activities and daily operations for major systems and related subsystems to ensure their integrity.

　　Respond to incidents, problems and events in the application production environment and drive resolution of the root cause of problems.

　　Implement and follow the IT infrastructure library process framework

　　Manage and provide direction for the Support Services Team in support of business operations.

　　Supports the development of the appropriate service culture within the internal and external delivery teams.

　　Provides governance of Application Support Services in a Managed Services model with SLA, if needed.

　　Documents each application and produces a maintenance plan to ensure high availability and planned change control

　　Partner with leaders of other disciplines to ensure proposed solutions align with information, technology, infrastructure, business and security architectures

　　Develop, implement, and adhere to a code promotion process that will ensure that applications meet business requirements and systems goals, and fulfil end-user requirements.

　　Collaborate with cross functional IT team members and leaders to deliver business objectives.

　　Overall responsibility of application and integration design for the application and business areas

　　Ensures applications have agreed disaster recovery, data backup, and archiving plans.

　　Review and analyze existing applications effectiveness and efficiency, and then develop strategies for improving or leveraging these systems and processes

　　Develop, distribute, and coordinate the appropriate reporting mechanisms, procedures, or disciplines required to create and maintain and environment of continuous improvement.

　　Partner with Project Management team, as needed, in delivering projects successfully. Deliver small to medium sized projects

　　Other duties as assigned

　　Qualifications

　　Education Requirements:

　　Bachelor’s degree in Computer Science required

　　ITIL Certification preferred

　　Work Experience Requirements:

　　5 – 8 years relevant work experience

　　3 – 5 years supervisory experience

　　Proven experience in an enterprise application support and project implementation in the HCM

　　Working experience in the HCM suite of applications such as JDE Enterprise One, ORACLE Fusion, SAP, Workday or similar, managing either within a supplier or client environment.

　　Knowledge, Skills and Abilities Requirements:

　　Leadership and technical skills required to drive the delivery of service excellence with internal and external delivery teams.

　　Proven decision making and problem-solving skill

　　Expert knowledge of application support technologies and related documentation required.

　　Demonstrated ability to interpret and translate technical and/or or complex concepts into information meaningful to project team members and/or business personnel.

　　Demonstrated presentation and team facilitation skills

　　Proven leadership abilities that promote growth and development of employees

　　Excellent oral and written communication skills

　　Strong interpersonal and organizational skills

　　Ability to manage multiple projects and priorities

　　Good project management skills and/or substantial exposure to project-based work structures.

　　Experience in preparing project proposals and budgets

　　Experience in analyzing new technologies and system enhancements.

　　Acosta Sales & Marketing is an Equal Opportunity Employer

　　The incumbent(s) in this position should exhibit the following Acosta values:

　　People Minded – Must show dignity and respect to all people

　　Integrity – Must exemplify the highest degree of ethical behavior

　　Results Oriented – Must show passion, pride and commitment to succeed

　　Trust – Must be honest, sincere and confident

　　Teamwork – Must build trusting relationships

　　Innovation – Must progress through a combination of creativity, common sense and vision

　　Balance – Must maintain an optimistic attitude and keep perspective on what is important in life.

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　　Work State US-FL-Jacksonville | US-TX-Irving

　　Job ID 2024-227140

　　Work City Jacksonville

　　PCN TBD

　　Position Type FULL_TIME Regular

　　Work Zip 32216

　　Starting average hours per week 37.5 +

　　Category Corporate Jobs