Position Information

　　Posting Title IT Application Analyst

　　Job Requisition Number AE503528

　　Position Number 109221

　　Job Type Full-Time

　　Division Name Customer Care

　　Minimum Qualifications

　　Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job.

　　Experience may substitute for education up to four (4) years

　　Licenses or Certifications:

　　None.

　　Notes to Applicants

　　The IT Application Analyst will be an individual contributor and team collaborator within the Customer Relationship Management ( CRM ) technology services team at Austin 3-1-1. The responsibilities for this position will include to develop, implement and configure technological solutions. This position is a key member of a diverse team responsible for highly complex city-wide projects and initiatives. In addition, this position will assist in the implementation of CRM projects to ensure projects are completed on time and budget. Tasks and responsibilities may include: review analysis of all current service requests from all platforms; configuration and testing of general database items; creating, updating, maintaining service request flows, supplemental specifications, technical specification documents; creating, monitoring, maintaining CRM reports and any process documentation. Candidates should be experienced working independently in a fast paced environment and be able to manage multiple, high profile projects simultaneously. Candidates should be able to approach a challenge with an open mind, identify possible solutions, provide professional recommendation and execute tasks. The ideal candidate will possess discretion in handling details of highly confidential and sensitive in nature. They should be confident, collaborative, assertive, and model a professional demeanor and integrity. The successful candidate must demonstrate a sense of urgency, have the ability to prioritize, manage competing demands and deadlines. The top candidate must have excellent business writing, proofreading, and communication skills.

　　Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE (http://www.austintexas.gov/department/active-employee-benefits) for more information.

　　IMPORTANT INFORMATION :

　　WHEN COMPLETING THE CITY OF AUSTIN APPLICATION :

　　The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Please be sure that your application is a reflection of your entire work history.

　　Resumes will not be accepted. Statements such as “see resume” will not be accepted. You may use “N/A” for fields that are not applicable. Starting salary will be based on overall relevant experience from your employment application. Supplemental information or changes to your application will not be accepted after the job posting closes.

　　The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information.

　　We reserve the right to verify high school and college education for the top candidate(s).

　　If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov

　　ASSESSMENTS :

　　Your skill level in some of the competency areas for this job may be assessed through skills testing.

　　Candidates moving forward in the interview process will receive information and instructions for preparing a short presentation to be given as part of the interview process.

　　VETERAN INTERVIEW PREFERENCE :

　　Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference.

　　WORK SCHEDULE :

　　Work hours may include after hours, holidays, and weekends.

　　Shifts may change according to departmental needs.

　　Employee may be required to work additional hours outside of regular work schedule.

　　This position is considered FLSA Exempt. Exempt employees are salaried and, except as provided, are not eligible for overtime compensation.

　　CRIMINAL HISTORY BACKGROUND CHECK :

　　The top candidate will be subject to a minimum 7-year criminal history background check.

　　Pay Range

　　$31.81 – $39.76

　　Hours

　　Monday – Friday

　　8:00 a.m. to 5:00 p.m.

　　Job Close Date 02/06/2024

　　Type of Posting External

　　Department Austin Energy

　　Regular/Temporary Regular

　　Grant Funded or Pooled Position Not Applicable

　　Category Professional

　　Location 1520 Rutherford Lane Austin, TX 78754

　　Preferred Qualifications

　　Demonstrated experience performing and conducting business analysis, developing scopes, identifying client requirements, and testing CRM Motorola solutions.

　　Demonstrated experience analyzing data from large complex database systems and integrated technologies for developing specialized reports.

　　Demonstrated experience creating models, use cases, process flows, specifications, diagrams and charts to provide direction to project team members.

　　Demonstrated experience in developing and delivering training to Motorola Solutions users.

　　Experience working in local government/ 311 call center.

　　Demonstrated experience working on with Motorola Solutions system, its mobile app and on-line platforms.

　　Experience in project management methodology and to lead and complete assigned projects or tasks.

　　Duties, Functions and Responsibilities

　　Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

　　Develop, implement, and configure technological solutions

　　Assist in administering, monitoring, and maintaining one or more IT systems

　　Provide support in response to issues to resolve specific technical problems or make changes to systems

　　Prepare and maintain documentation related to the development and maintenance of systems

　　Perform bug tracking and quality assurance tasks

　　Participate in disaster recovery planning and testing

　　Develop and/or deliver training

　　Create and prepare reports.

　　Responsibilities- Supervision and/or Leadership Exercised:

　　None.

　　Knowledge, Skills and Abilities

　　Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

　　Knowledge of database design principles

　　Knowledge of IT policies, procedures, and security requirements

　　Knowledge of structured query languages

　　Knowledge of process models and data flow diagrams

　　Skill with computers and computer systems

　　Skill in documenting and maintaining application and process or configuration information

　　Skill in providing system/application administration

　　Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts

　　Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs

　　Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals

　　Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability

　　Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding

　　Ability to define, analyze, and find solutions for difficult or complex problems

　　Ability to view the big picture

　　Ability to quickly become familiar with emerging technologies

　　Ability to identify trends as well as isolated events.

　　Criminal Background Investigation This position has been approved for a Criminal Background Investigation.

　　EEO/ADA

　　The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

　　The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

　　Supplemental Questions

　　Required fields are indicated with an asterisk (*).

　　The minimum qualification for this position is graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job. Experience may substitute for education, up to four (4) years. Do you meet this minimum qualification? Yes

　　No

　　Please describe in detail how you meet the minimum qualifications for this position. (Open Ended Question)

　　Do you have experience working in a government/municipal 311 contact center? Yes

　　No

　　Describe your experience leading technical projects focused on the customer experience. (Open Ended Question)

　　Describe your experience working with configuring CRM Motorola Solutions systems and mobile applications. (Open Ended Question)

　　Describe your experience creating and developing technical specification documents. (Open Ended Question)

　　Please describe your experience in developing and delivering technical training to Motorola Solutions users. (Open Ended Question)

　　Please describe your Project Management experience. (Open Ended Question)

　　This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check.

　　This position is classified as an “essential” position. The candidate must be able to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Shifts may change according to departmental needs. Are you able to meet these schedule requirements? Yes

　　No

　　Optional & Required Documents

　　Required Documents

　　Optional Documents

　　Contact City of Austin Employment Services

　　Office: 512-974-3210

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