About us @Symphony  

　　We’ve spent the last 9 years building the financial markets largest, most trusted communication network.  Over 500 market participants across the buy-side, sell-side, securities servicing, and beyond. Over half a  million users from trading desks to operations and custody teams interacting securely and in real-time  on Symphony. 

　　But that was only chapter one. We’re now using our technology foundation to accelerate far beyond  secure collaboration to become the standard connective layer that enables more efficient and  automated workflows across the industry to bring the future to financial markets. 

　　The opportunity and our ambition are huge. But we need passionate, dedicated individuals to get  there. At Symphony we work hard and fast. Our unique blend of technology and financial services  makes it an environment you won't get elsewhere. 

　　Position Overview:

　　Symphony is looking for a self-motivated and results-driven Professional Services Intern who will be responsible for assisting with Cloud9 implementations. The Professional Services Intern will execute training programs and help with go-live support to ensure successful Cloud9 deployments. The individual must be able to clearly articulate customer needs internally and represent the company professionally externally. The individual must have outstanding presentation, communication, and organizational skills, including the ability to work with and train all personnel levels within a financial institution. 

　　Key Responsibilities: 

　　Provide application and systems training to clients, including users, administrators, and support personnel. Responsible for tracking attendance, performance, and delivering feedback to client stakeholders. Work with clients to understand their voice trading workflow requirements and assist with client data collection and user setup. Support clients with onsite UAT and production testing prior to go-live. Provide on-site support when clients start to use the Cloud9 Application. Walk the floor, answer questions, and assist with approved moves, adds and changes. Manage potential escalations proactively to limit their impact to the project and Customer relationship.  

　　Qualifications: 

　　Enrolled in a degree program related to Business, Marketing, Communication, or a related field. Outstanding presentation and communication skills (verbal & written) Ability to build rapport and relationships by interacting effectively with customers, demonstrating the awareness of their needs and responding with the appropriate action. Willingness and ability to travel  

　　Benefits: 

　　Gain hands-on experience in customer success and relationship management.  Learn about customer-centric strategies and effective communication techniques.  Receive mentorship and guidance from experienced professionals.  Develop a strong understanding of Symphony's products/services and its relevance in the marketplace.  Networking opportunities within the company and the industry.  Compensation $30/hour   

　　Join us for an exciting internship where you can make a meaningful impact on our customers' success.  Apply now and be part of our dedicated customer success team!