Intermediate Customer Service Specialist

　　We are looking for an Intermediate Customer Service Specialist to join our world-class manufacturing and design facility in Ottawa, Ontario!

　　Reporting to the Supervisor, Customer Services & Sr. Lifecycle Specialist, the Customer Services Specialist serves a global customer base in conjunction with the Program Management team and is the primary interface to designated customers and all internal stakeholders to provide the best customer experience possible.

　　Location: Ottawa, ON

　　We Take Care of Our People

　　Paid Time Off I RRSP with Employer Match I Health and Wellness Benefits I Learning and Development Opportunities I Competitive Pay I Referral Program I Recognition I Employee Stock Purchase Plan (https://curtisswright.com/investor-relations/overview/default.aspx) I Inclusive & Supportive Culture (https://careers.curtisswright.com/en/who-we-are/) *

　　Your Challenge

　　Primary focus will be on the management of customer deliverables, and timely, accurate provision of status from receipt to shipment.

　　Accurate and timely entry of complex customer purchase orders, including fresh lot and repair orders.

　　Work with Planning and Finance Teams to ensure product is ready and available in the expected lead times.

　　Tracking and expediting internal Contract Reviews and Order Acknowledgement/Acceptance.

　　Day to day administration of the Order Management Desk inbox and purchase order log in MS SharePoint.

　　Coordination of customer approvals required in support of Broker by Approval for COTS products.

　　Partnering with Program Management and LifeCycle Services teams to support customer reports and deliverables.

　　First line of support in interfacing with the customer for day-to-day issues, primary liaison between the customer and other internal departments.

　　Effectively communicate details of customer orders to various internal teams to ensure all requirements are met including but not limited to End User Statements, Broker by Approval, PO Amendments.

　　Work closely with Program Management to ensure customer satisfaction and drive activities that support the customer.

　　Participate in customer conference calls and meetings, standing in for Program Mangers as required.

　　Escalation of issues to Program Management and Supervisor, Customer Services & Sr. LifeCycle Specialist.

　　Responsible for communicating any changes to contractual delivery dates and working with the customer to provide schedule relief as required.

　　Attend internal meetings to mitigate possible risks to on-time delivery performance.

　　What You Bring

　　Bachelor’s Degree or equivalent.

　　2+ years of experience in Order Management or related experience in customer service.

　　Excellent organizational and interpersonal skills.

　　Be adaptable and comfortable in a fast-paced, dynamic work environment.

　　Ability to collaborate closely with a dynamic team in order to problem solve and improve processes.

　　Superior communication, decision making and teaming skills, and willing to go above and beyond for both internal and external customers.

　　Highly motivated, ability to coordinate tasks across multiple groups/l sites.

　　Strong computer skills including MS-Office, MRP and CRM systems (SAP or Pivotal knowledge a benefit).

　　Negotiating skills and abilities an asset – always aiming for “win-win”.

　　Understanding of International Traffic in Arms Regulations (ITAR) processes and associated export policies and restrictions.

　　Who We Are

　　At our world-class manufacturing and design facility in Ottawa, Ontario, we manufacture rugged products optimized for high-mix, high quality and small batch sizes typical of military requirements. Equipped with the latest assembly, cleaning, coating and inspection equipment, our operations are AS9100 and ISO-9001 certified and we comply with the highest standards of workmanship defined by IPC and J-STD specifications. All materials and processes are controlled by our enterprise-wide SAP and MES systems which offer full component traceability to individual products by serial number.

　　To learn more about Curtiss-Wright’s Defense Solutions Division, please visit Curtiss-Wright Defense Solutions | Engineered to Succeed (curtisswrightds.com)

　　Our Values

　　Environmental, Social and Governance (https://curtisswright.com/company/sustainability/default.aspx)

　　#LI-YH1

　　No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team ([email protected]) _and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.

　　Compliance Statement

　　This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.

　　Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

　　If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition ([email protected]) and we will make all reasonable efforts to accommodate your request.

　　Join the WRIGHT Team!

　　Over 90 years of growth, Curtiss-Wright is an integrated, market-facing global diversified industrial company and remains a technology leader through this legacy of innovation. Through three well-balanced segments – Aerospace & Industrial, Defense Electronics and Naval & Power, we remain focused on advanced technologies for high performance platforms and critical applications. Diversity, commitment to excellence and dedication to the spirit of pioneering innovation continue to drive the employees of Curtiss-Wright.

　　Our Values

　　What makes a world-class organization? It all begins with core values that provide a strong foundation for success. Simple in theory, the values of Curtiss-Wright are reflected in every aspect of our operations. To our employees, these are more than words on a wall – we all take these values to heart in our relationships with our customers and each other.

　　Leadership

　　We lead based on vision and strategic direction, empowering employees to reach goals through thoughtful and decisive action.

　　Customer Focus

　　We are committed to achieving total quality by meeting our customers’ expectations and delivering products and services in a timely fashion.

　　Teamwork & Trust

　　Working in a spirit of trust and collaboration, we actively encourage employees to contribute their ideas and innovations to keep our company moving forward.

　　Respect for People

　　We believe that people are our most valuable asset and will always do the right thing in our dealings and interactions with all employees.

　　Integrity

　　We will act with the highest integrity in all of our business relationships and strategic partnerships.

　　What We Offer Our Employees:

　　Opportunity: As part of the Curtiss-Wright team, you have the opportunity each day to transform the way customers do business, as well as transform your career. Our entrepreneurial environment provides you with excellent experiences that enable you to develop your skills through stretch assignments and the opportunity to work with the best talent in the industry. You will have the opportunity to contribute from day one!

　　Challenging Work: The work we do here is not only challenging, but it is meaningful to our customers, our employees and the communities in which they live and work. You are given the chance to work on some of the most advanced technology projects in the world. Now that something to be proud of!

　　Collaborative Environment: The teamwork among our exceptionally talented people enables us to deliver some of the most advanced solutions to our customers.