Manager, Operations and Technology Transformation, Integrated Healthcare, Epic

What we do

Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on "heart of the business" issues in specific sectors including Health Care Life Sciences, Digital Banking Payments, Investment Wealth Management, Insurance, Telecom, Media and Energy Resources.

Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry-and apply them with a process and mindset that tailors transformational change to their specific organization.

Who we serve

Deloitte's Healthcare Consulting practice is one of the largest in the world. Our practice delivers distinctive services to the country's largest national and regional health plans, 10 of the 10 largest healthcare systems and 8 of the 10 largest for-profit healthcare systems in the US. Our healthcare practice seeks to transform the delivery of care, modernize the industry and enhance our clients' business and operational models

Many Providers have felt the heavy impact of various government regulations and have experienced a period of decreasing margins and increasing emphasis on cost controls. Our healthcare professionals enable health care providers (from physicians to integrated delivery systems) to improve the cost effectiveness and quality of their care delivery capabilities. Deloitte Consulting can help clients address these and other challenges in today's complex health care environment.

Work You'll Do

The ideal candidate will be curious, analytical, and confident, with a natural drive to exceed immediate project requirements and overcome obstacles. A genuine passion for the healthcare industry, combined with relationship-building, leadership, and communication skills will be critical to success. Candidates should be energized by continuous personal improvement, proactively seeking out new skills and perspectives, exhibiting openness to coaching from senior colleagues, and contributing to the development of junior staff.

As a Manager, you will lead and deliver small engagements, or components of large, complex engagements for healthcare clients. Typical engagements include process improvement, operating model design, competitor benchmarking, cost transformation, customer and product innovation, and growth strategy development. Using a combination of direct management and hands-on delivery, you will craft solutions for clients, guide and oversee the quality of your team's deliverables and recommendations, and manage day-to-day stakeholder relationships. Managers will contribute to Deloitte's thought leadership, play a significant role in business development activities, and own responsibility for the development of junior staff. Successful candidates will accomplish these objectives through their experience leading Epic implementations, including the following activities:

Epic software analysis, design, configuration, testing, and implementation as well as application support and issue resolution

Interacting with Operational and IT personnel in identifying, evaluating and configuring systems to meet user and organizational requirements

Maintaining high credibility and ownership of system activities within assigned application

Working directly with Operations and provides input on system design and capabilities

Developing system design, including functional specifications and strategies, based upon the analysis of specific operational needs

Required Qualifications

Bachelor's degree

6+ years' experience in a consulting and/or healthcare organization

6+ years' experience with large scale healthcare system implementations in healthcare systems such as electronic health records/EHRs, clinical, revenue cycle systems, etc.

6+ years' experience with various phases of the healthcare implementation lifecycle such as system selection, implementation sequencing and planning, project management, application technical design, interface data conversion, application build, environment management, testing, go live planning.

Epic certifications and/or experience implementing Epic applications within Clinical, Revenue Cycle or Technical

Experience leading or supporting Epic implementations

Experience with EHR vendors such as Epic, Cerner and Allscripts

Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve

Proficiency with Microsoft PowerPoint, Microsoft Word and Microsoft Excel,

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred Qualifications

Experience conducting interviews with key stakeholders to understand and document the current business processes

Experience defining future state business processes

Experience planning, tracking and delivering projects using Microsoft Project and documenting processes in Microsoft Visio

Experience managing and delivering via an Agile/Scrum methodology

General understanding or familiarity with virtual health, cloud, interoperability, data analytics, and/or automation a plus

Advanced Degree Preferred - MBA/MHA

Information for applications with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $131,175 - $218,625.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.