As an Intake Care Representative you will be member of the Clinical team and works close together with the Pre-Authorisation team helping our clients with the processing of the Guarantee of Payments towards the hospitals.

　　KEY AREAS:

　　Processes Guarantee of Payments (GOPs) and takes ownership of cases as required. The Guarantee of Payment is a confirmation towards the hospital regarding length of admission, treatment and insured amount.

　　Works on sensitive/escalated cases as required.

　　Follows established departmental policies and procedures to process & triage GOPs.

　　Liaises with hospitals in case additional info is needed.

　　Negotiates discounts with providers.

　　Steers member to alternative providers.

　　Liaises and ensures efficient coordination with the medical/case management teams.

　　Works independently and effectively communicate to internal and external customers by telephone and email.

　　Maintains accurate workflow and process documents.

　　Translates and interprets medical and other relevant documents when needed.

　　SKILLS:

　　Advance or bilingual knowledge of English is a must (C1/C2)

　　Advance knowledge of one or more of these languages: French, German, Portuguese or any other European language (C1 Level).

　　What you’ll bring:

　　Customer focused with ability to identify and solve problems.

　　Customer centric mind-set.

　　Exceptional interpersonal skills with good verbal and written communication.

　　Ability to organise, prioritise and manage workload to meet individual and team targets.

　　Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.

　　Must possess excellent attention to detail, with a high level of accuracy with proactive approach.

　　Capable of balancing various tasks at once while achieving deadlines.

　　Ability to work under own initiative and proactive in recommending and implementing process improvements.

　　What we require:

　　You are able to commit to 39 hour/week.

　　You are able to commit to 6 week induction training. 2 weeks of those in the office.

　　You are interested in a 2 days in office 3 days at home hybrid role.

　　You are available to work Tuesday to Saturday from 12:15 to 20:00.

　　What’s in it for you?

　　We recognise we wouldn’t be where we are today without our employees, that’s why we offer such excellent benefits designed to suit you as and when you need them:

　　Hybrid role - 2 days in the office and 3 days at home.

　　Shift allowance.

　　24 days holiday per year.

　　Private Medical and Dental Insurance.

　　Life Assurance.

　　Flexible dress code - It’s not about what you wear, it’s about what you can do, so why not be comfortable doing it.

　　Plus much more…

　　About Cigna Healthcare

　　Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

　　Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

　　If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.