Job Description Summary

　　Be the key liaison between the Outside salesforce, Customers, and internal Technical Product Support teams to ensure a smooth sales process and to assist with effective resolution to any customer inquiries or issues raised. Responsible for customer service inquiries, direct communication, and follow-up on all problem resolutions concerning bid offers, orders, reports, invoices, agreements, and contract requirements for targeted clients, assigned accounts package and territories.

　　Job Description

　　Roles and Responsibilities:

　　Works closely with Key Account Managers, Sales Representatives, Distributors, and Channel Partners, to support our Grid Solutions portfolio for Power Utilities, Industrial customers, and the Energy sector in general

　　Responsible for customer service inquiries, direct communication, and follow-up on all problem resolutions concerning bid offers, orders, reports, invoices, agreements, and contract requirements for targeted clients, assigned accounts package and territories

　　Be the key liaison between the Outside salesforce, Customers, and internal Technical Product Support teams to ensure a smooth sales process and to assist with effective resolution to any customer inquiries or issues raised

　　Customer facing communication to support the business winning strategies

　　Creation, submission, follow-up, and close-out of quotations

　　Order entry, pricing, lead time and contractual requirements verification in order to avoid any discrepancies

　　Facilitate and document modifications to orders, including changes to bill of material, drawings, pricing, and availability accordingly

　　Provides training and facilities learning for peers, with focus on new hires

　　Workload management for backup staff

　　Required Qualifications:

　　Bachelor's Degree in related field with a minimum of 3 years of technical sales support or customer support (OR non-degreed with a minimum of 5 years of direct experience in sales or customer support of a technical industrial or commercial manufactured product)

　　Minimum of 3 years direct experience working closely with customers, providing customer service support, and responding to a wide variety of customer inquiries

　　Desired Characteristics:

　　Experience in the Electrical Power Products and Utilities industries

　　Proficiency in second language in Spanish, Portuguese, French - other than English

　　Excellent written and verbal communication skills

　　Strong analytical, problem solving, and decision-making skills

　　Ability to interpret and decipher specs and to comprehend specific customer requirements

　　Excellent time management, organization, and prioritization skills

　　Must have ability to handle and manage many concurrent customer orders and quotations

　　Ability to effectively work within a diverse environment

　　Role can be based in Charlotte-NC, Clearwater-FL, or Charleroi-PA. The role is not remote, but a hybrid schedule is encouraged.

　　Additional Information

　　GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

　　GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

　　Relocation Assistance Provided: No