All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time.

　　The following statements represent what Boston Mutual stands “FOR” – it is what makes us different and better in the market we serve.

　　We are FOR being a progressive life insurance company offering financial peace of mind to working Americans and their families.

　　We are FOR providing practical and affordable products designed for those we serve.

　　We are FOR making it easy to secure a level of financial protection with a portfolio of products – beginning with life insurance.

　　We are FOR providing a personalized customer experience to our policyholders and producers.

　　We are FOR acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve – representing the goodness of mutuality in all we do.

　　We do our best to:

　　Demonstrate a desire to assist

　　Listen for understanding and respond empathetically

　　Explain things in a manner that is easy to understand

　　Be knowledgeable students of our business

　　Take full ownership to resolve questions and issues

　　Be professional, polite and courteous

　　Leave our customers and associates “better than where we found them”

　　Statement of Position

　　We seek a dynamic and experienced Innovation Consultant to join our team and drive the transformation of our organization's internal culture through a strategic "test and learn" approach. The ideal candidate will be a forward-thinking and results-oriented professional with a proven track record of fostering innovation within diverse corporate environments. This role requires a unique blend of creativity, strategic thinking, and hands-on experience in implementing initiatives that elevate organizational culture.

　　The Innovation Consultant reports directly to the Director Innovation.

　　The Innovation department supports the experimental approach to the identification and development of solutions and incremental improvements for complex business problems.

　　The Innovation Consultant seeks out opportunities for the organization through market analysis, past professional experiences, and through monitoring new technology and process development. Through an incremental deliverable approach, the innovation department obtains buy-in from all necessary parties, allowing us to demonstrate the benefits of the solution in the early development stages while collaborating closely with the customer.

　　The Innovation Consultant is responsible for executing human centered design processes within the Innovation department. This person will seek out and research opportunities to advance and support the organization, often serving as a project manager for exploration efforts by providing coordination and facilitation expertise. The innovation consultant will run point on the evaluation and research of opportunities and escalate issues appropriately and should have the ability to take and understand direction from executive leaders.

　　Key Responsibilities:

　　Analysis and Research:

　　Conduct assessments of the current state of an innovation engagement, identifying strengths, weaknesses, and areas for improvement as it relates to innovation.

　　Collaborate with key stakeholders to understand the organization's goals, values, and vision for innovation.

　　Develop and implement pilot projects to test new ideas, technologies, and methodologies.

　　Test and Learn Framework:

　　Establish a systematic "test and learn" framework to encourage experimentation and risk-taking.

　　Design and execute initiatives that promote a culture of continuous learning, experimentation, and adaptation.

　　Cross-Functional Collaboration:

　　Foster collaboration and communication across different departments and teams to facilitate workshops, training sessions, and brainstorming activities to promote cross-functional innovation.Change Management:

　　Act as a catalyst for change, guiding the organization through cultural shifts and mindset changes.

　　Provide leadership and support to ensure that innovation becomes embedded in the organization's DNA.

　　Metrics and Evaluation:

　　Create key performance indicators (KPIs) to measure the success and impact of innovation pilots.

　　Regularly evaluate and report on the effectiveness of implemented strategies, making data-driven adjustments as needed.

　　Qualifications and Knowledge Requirements

　　Education: Bachelor’s degree in business, or a related field; Master's degree is a plus

　　Knowledge Requirements:

　　Proven experience as an Innovation Consultant or in a similar role, with a successful track record of driving innovation in organizations

　　Strong understanding of organizational culture, change management, and innovation methodologies

　　Exceptional communication and interpersonal skills to effectively collaborate with diverse teams

　　Analytical mindset with the ability to interpret data and draw actionable insights

　　Project management skills and the ability to lead cross-functional teams

　　5+ years of related experience preferred

　　How to Apply:

　　Interested candidates should submit their resume, cover letter, and a portfolio of previous innovation projects.

　　Hybrid Work Model

　　At our Canton location, employees will be on site Monday - Thursday starting 5/1/23. At our Omaha location, employees will be on site 2 days per week.

　　Boston Mutual is an equal opportunity employer. Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace.

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