Req ID: RQ165142

　　Type of Requisition: Regular

　　Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

　　Job Family: Help Desk

　　Skills:

　　Computer Repairs,Help Desk Support,Information Technology (IT),Remote Support,Troubleshooting Hardware

　　Certifications:

　　None - None

　　Experience:

　　3 + years of related experience

　　US Citizenship Required:

　　Yes

　　Job Description:

　　Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

　　At GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone.

　　HOW AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST WILL MAKE AN IMPACT

　　● Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software

　　● May coach and provide guidance to less-experienced professionals

　　● Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions

　　● Provides remote support access through desktop mirroring and other remote access applications for worldwide sites

　　● Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

　　WHAT YOU’LL NEED TO SUCCEED:

　　● Required Experience: 3+ years of related experience

　　● Required Technical Skills: Installs, modifies, and repairs computer hardware and software both in person and using remote access tools

　　● Required: IAT Level 1 certificate is required within 6 months of start date

　　● Security Clearance Level: TS/SCI w/Poly

　　● Required Skills and Abilities: Maintains current knowledge of relevant technology as assigned

　　● Location: On-Site in Annapolis Junction, MD

　　● US Citizenship Required

　　GDIT IS YOUR PLACE:

　　● 401K with company match

　　● Comprehensive health and wellness packages

　　● Internal mobility team dedicated to helping you own your career

　　● Professional growth opportunities including paid education and certifications

　　● Cutting-edge technology you can learn from

　　#GREENWAY

　　#ITPolyMD

　　We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

　　We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

　　GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.