Job Description:

　　Job Title Incident Response - Technical vendor Governance

　　Corporate Title Assistant Vice President

　　Location Jacksonville, FL

　　Overview

　　As the Incident Response - Technical vendor Governance - Assistant Vice President, you will be responsible for implementing and driving on a day-to-day basis the formal regional governance and delivery of the Infrastructure Operations services provided by DXC, IBM, Netapp & ATOS. You will manage the key stakeholder relationships in the region including, but not limited to, local Chief Technology Officer (CTO) management, Chief Investment Officers (CIO), Deutsche Bank Businesses, Chief Security Office (CSO), Audit etc. You will also directly manage issue escalations and drive agreed service improvement initiatives.

　　What We Offer You

　　A diverse and inclusive environment that embraces change, innovation, and collaboration

　　A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

　　Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

　　Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

　　Educational resources, matching gift, and volunteer programs

　　What You'll Do

　　Organize and lead the formal monthly Run governance functions in the region, as well as organize and chair regular interlock and governance meetings with stakeholders, prepare and document meetings, track progress and issue resolution

　　Interact with Vendor counterparts to agree service measurements, successes, and areas for improvement

　　Identify and drive several regional and global service improvement programs

　　Build and manage high quality relationships with all internal stakeholder groups and with Vendor regional delivery and management functions, as well as build regional teams' capability and expertise to execute and support production / run functions

　　Provide management ownership / escalation for all complex and high-severity incidents and stakeholder issues

　　Work as part of the Global Deutsche Bank governance function to define and implement global standard processes and approaches, while managing regional and, where requested, global Audit and Regulatory requests and issues

　　Skills You'll Need

　　Experience in Information Technology (IT) in large corporate environments, specifically in the area of controlled production environments preferably within Financial Services Technology in a client-facing function, managing relationships across multiple disciplines and time zones and managing external service delivery vendors / partners

　　Basic knowledge in financial markets with the ability to troubleshoot infrastructure issues logically and methodically in an enterprise environment

　　IT Service Management / Production Support experience combined with problem solving skills within a global support context

　　Proficiency in the support and management of virtual tape libraries

　　Expertise in supporting IBM P Series enterprise infrastructure and supporting Enterprise Class Wintel servers

　　Skills That Will Help You Excel

　　Bachelor's degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma), ITIL Foundation Certification or Higher - Mandatory; COBIT Foundation - preferred

　　Excellent written and personal communication skills. Fluent English speaker. German a definite positive

　　ITIL experience / best service practice within a real time distributed environment is desirable

　　Excellent team player with ability to work in virtual teams and in matrix structures

　　Expectations

　　It is the Bank's expectation that employees hired into this role will work in the Jacksonville office in accordance with the Bank's hybrid working model.

　　Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

　　The salary range for this position in Jacksonville is $78,000 to $110,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

　　Deutsche Bank Values & Diversity

　　We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds, and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts.

　　We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

　　Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision

　　Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/life

　　The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank's California Privacy Notice, please email [email protected].

　　Deutsche Bank Benefits

　　At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That's why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click hereto learn more!

　　#LI-HYBRID

　　Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

　　We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

　　VisitInside Deutsche Bankto discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

　　We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision.