Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.An an Implementation Support Specialist, you will own the critical early phase of the customer lifecycle focusing on onboarding new clients and empowering them to use the POS to operate, manage, and grow their business. POS customers are an extremely diverse group - from your local haunt, to fast-growing multi-location franchises, to complex enterprise accounts.What You'll Be DoingBe the product expert on the Heartland POS platform - knowing the out-of-the-box functionality like the back of your hand.Own customer relationships from close of sale through successful go-live.Enable and empower customers to use the POS platform independently and as efficiently as possible using a variety of delivery methods including web-based and onsite training.Troubleshoot issues reported by customers during the onboarding process and provide solutions and/or workarounds if possible.Ensure each assigned customer goes live successfully.Share customer feedback internally with product management and engineering to surface customer requests and bugs.Create and improve processes and systems for scaling the implementation and training of new customers.Develop reusable materials that will continually enhance the efficiency of the customer onboarding experience.Create and design onboarding plans for enterprise clients.Mentor other Onboarding & Enablement team members.Requirements4+ years relevant work experience in a related role in a SaaS-driven environment (Customer Success/Support, Project Management, Product Training, etc.).Prior onboarding experience in a retail, restaurant, or eCommerce environment a BIG plus.A strong foundation in and passion for training & development, adult learning, and building process and curriculum.Outstanding verbal and written communication skills.Keen interest in helping build scalable and sustainable processes.Strong interpersonal skills and experience building relationships, both internal and external.Motivated, proactive team player with innovative ideas to inspire customer onboarding & enablement programs.Excellent computer and technical skills, including experience with tools like Salesforce, G-Suite, Slack, Basecamp, Skilljar/SmarterU/Docebo (LMS platforms), etc.Option to work from a home office and be able to travel as necessary.Prior work-from-home experience is a BIG plus.Global Payments Inc. is an equal opportunity employer.Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in complet