Are you passionate about reaching new heights, teamwork, and making a meaningful contribution? Queens Community House (QCH) is a multi-site nonprofit organization serving the diverse population of Queens through a broad network of programs for children and youth, adults and families, and older adults. Our mission is to provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities. We are a modern interpretation of the traditional settlement house, bringing to our work innovative leadership and a passion for social and economic justice. We welcome amazing individuals who have diverse backgrounds and experiences, are inspired by our mission and are highly motivated to change lives.

　　Our QCH Immigration Program is seeking a qualified Full-time Immigrant Resource Coordinator with a demonstrated experience in managing volunteers, organizing workshops and trainings, and conducting immigration outreach or recruitment. The Immigrant Resource Coordinator will manage a network of immigrant volunteers called “Immigrant Helping Hands” who will conduct outreach activities and respond to the needs within immigrant communities in Queens . Currently, the Immigration Legal Services/Office for New Americans (ONA) Opportunity Center is provided directly by two DOJ accredited Immigration Specialists and by ONA legal counsels. The Coordinator must possess a sensitivity towards the needs and challenges of NYS immigrant communities and a commitment to ensuring an inclusive program delivery.

　　Responsibilities:

　　The Immigrant Resource Coordinator will spearhead the implementation of our Volunteer Recruitment and Retention Plan document to recruit and retain a minimum of five Immigrant Helping Hands volunteers in the borough of Queens. The volunteers will be from a diverse and intersectional group of underserved immigrants in Queens and must reflect the linguistic and cultural make-up of the immigrants in Queens. During Immigrant Helping Hands volunteer recruitment, the Coordinator will engage a wide cross-section of partners in the service area (faith-based institutions, resettlement agencies, Community Action Agencies, libraries, other community-based organizations, etc.). The Immigrant Helping Hands volunteers aim to connect immigrants in particularly underserved communities in Queens with the information, resources and services they need to thrive.

　　Through needs assessment, the Coordinator will identify training needs of the Immigrant Helping Hands volunteers and organize their staff development training and attendance throughout their participation. The Coordinator will work closely with the staff of our ONA Opportunity Center to organize trainings and workshops, and identify existing staff development workshops and activities for our Immigrant Helping Hands Volunteers.

　　Organize and/or actively participate in regularly held Immigrant Community Roundtables with other immigrant stakeholders in the region. The Coordinator will organize Information Sessions for Immigrant Helping Hands Volunteers as a learning community where they can share and exchange resources gathered from personal insights into immigrant communities, and internal and external events.

　　Manage the community outreach activities of the Immigrant Helping Hands Volunteers by, but not limited to: directly engaging with members of the immigrant community in the borough of Queens on a regular basis, preferably in person by attending local meetings, churches, school events to share timely, relevant, and trusted information and resources; building linkages, developing networks, identifying gaps in services for immigrants in the community, particularly those who are underserved; and collecting feedback from immigrants. The Coordinator and the Volunteers will also conduct presentations in our QCH ESOL classrooms, QCH public events, and in organizations to promote our Immigrant Helping Hands volunteer program, and connect immigrant participants and attendees to much needed resources.

　　Keep abreast with immigration news and policy by attending external meetings and networking opportunities, following immigration organizations online, subscribing to e-newsletters, etc. Organize resource sharing between Immigrant Helping Hands using online and app technology (Whatsapp).

　　Create/Design/Plan multilingual flyers (e-flyers and printable flyers) and organize their distribution in immigrant communities. Create e-mail promotions of the Immigrant Helping Hands program, and manage internal and external inquiries via our i nternal immigration QCH email and phones. Provide verbal and written translations/ interpretation in Spanish or other languages as needed.

　　Work with director of programs on required ONA reports such as log of activities conducted to recruit and retain volunteers, including date, location, time, partners to be shared with ONA on a quarterly basis as part of the quarterly grantee contractor reporting. Provide as-needed administrative support to immigration staff, and maintain volunteer and administrative files in an organized manner, both physically and virtually on the one drive. The plan must be reviewed regularly for process improvement, and must include confidentiality forms for volunteers.

　　Coordinate other outreach opportunities with the administrative and instructional staff of the Immigration Services and Adult Education programs, and organize outreach efforts online (e.g. Facebook pages) and at public events and public places (e.g. Corona plaza) with program staff to maximize resource distribution for the immigrant communities.

　　Responsible for management of own working hours, timely submission of timesheets, and working with director and administrative staff by making sure daily activities are properly planned and followed. Maintain communication with immigration staff and director about administrative issues, such as scheduling issues, outreach, and other related issues. Work with staff on finding solutions to daily challenges and obstacles.

　　Other tasks will be assigned as needed.

　　Qualifications:

　　Associate’s degree in Social Work, Human Services, or related field preferred; College degree preferred. Foreign credentials are acceptable.

　　Minimum of three (3) years of experience working with immigration population, preferably in volunteer programming and management.

　　Experience in workshop and training facilitation, organization and management preferred.

　　Highly organized, excellent written and verbal communication skills;

　　Excellent time management skills and ability to meet deadlines, self-motivated, solution-oriented, and resourceful.

　　Team player: ability to work with members of the team prior, during, and after tasks and projects. High interpersonal skills with demonstrated ability to build and sustain relationships.

　　Ability to maintain confidentiality and use appropriate discretion when dealing with private information.

　　Demonstrated experience in Microsoft Office applications (Word, Excel), Email, and Internet. Familiarity with Canva for creating flyers preferred.

　　Must be social media savvy, with a professional work accounts for Facebook. Familiarity with immigrant Facebook pages in New York City and WhatsApp a big plus.

　　Ability to maintain confidentiality and use appropriate discretion when dealing with private information.

　　Sensitivity to and understanding of immigrant, poverty, and adult learner issues. Familiarity with immigrant communities in Queens preferred.

　　Willingness to work in the evenings or weekends as needed.

　　Bilingual English/Spanish or English/Russian verbal and written competencies a plus.

　　What you’ll get:

　　Queens Community House offers a competitive salary commensurate with experience and a comprehensive benefits package that includes:

　　Medical

　　Dental

　　Vision

　　Life Insurance

　　Flexible Spending Accounts (FSA)

　　Paid Family Leave

　　403b Retirement Plan

　　Eligible for up to 27 annual leave days ( 17 days in your first year), and 12 sick days

　　Specified Federal Holidays off

　　Professional development, training, and networking opportunities

　　Additionally, QCH supplements the New York State Paid Family Leave benefit to ensure our team members receive full pay during their approved leave.

　　Queens Community House, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

　　Drug-Free Workplace.