Overview

　　Specific Duties/Essential Job Functions : (Other duties may be assigned)

　　Perform all tasks and duties required of your team

　　Provide leadership and direction to team members

　　Assure the highest quality of customer satisfaction

　　Provide open communication between field employees and management

　　Provide positive coaching to team members

　　Assist the Supervisor and Shift Manager in the directing and supervising of field employees.

　　Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.

　　Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.

　　Miscellaneous duties as assigned.

　　Department-Specific Duties and Responsibilities: (by department)

　　Domestic and International Gates

　　See the Aircraft Clearing Agent position description

　　See the Aviation Customer Assistant position description

　　See the Driver position description

　　See the passenger Service Assistant position description

　　See the unaccompanied Minor Agent position description

　　Supervisory Responsibilities:

　　Front –Lines employees on designated accounts and shiftOther:

　　Physical Demands:

　　The individual may be required to stand and walk for the majority of the work shift.

　　Individuals may be required to lift and /or push up to 75 pounds or more for the majority work shift.

　　Work Environment:

　　The work environment may have a moderate to high noise level.

　　May require exposure to outside weather conditions.

　　Specific Job Knowledge, Skill, and Ability:

　　Language Skills:

　　Ability to communicate effectively in the English language.

　　Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks.

　　Must also possess and utilize effective listening skills.

　　Math Skills:

　　Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Reasoning Ability :

　　Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

　　Ability to deal with problems involving several concrete variables in standardized situations.

　　General Company Requirements:

　　Employees must comply with the Company’s management grooming standards and must wear his or her SIDA badge/Airport ID at all times.

　　Employees must comply with and enforce all guidelines and policies outlined in the Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. Employees must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.

　　Education:

　　High School Diploma or GED preferred.

　　Experience:

　　At least one year experience in Aviation in the position you wish to be lead.

　　Overall:

　　Must be 18 years of age or older.

　　Must submit to and pass a drug screening.

　　Must meet all requirements to receive required airport SIDA badge, and Customs Seal , including successful completion of a background check and ten-year work history.

　　Must have TWO US Government Issued ID for SIDA badge purposes (All Original IDs/ no photocopies, no digital copy)

　　Must bring 1 ID that identifies your current* address:

　　State ID

　　Driver's License

　　Must bring 1 ID that identifies your citizenship:

　　US Passport

　　US Birth certificate (Birth Certificate card will not be accepted. Bring full-size birth certificate)

　　For Foreign Nationals

　　Green card with SSN

　　Employment Authorization Document with SSN

　　EAD Categories NOT ELIGIBLE for SIDA security clearance: A10, A11, C08, C10

　　This job description is subject to change at any time, at the discretion of management.

　　REQNUMBER: 75432

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.