Engineered Cooling Services

　　Job Posting: Service Coordinator

　　Engineered Cooling Services (ECS), the Southeast's leading commercial HVAC service company is currently seeking highly talented individuals to join our growing team. ECS specializes in energy efficient commercial HVAC services. At ECS, our people are our most important resource along with a deep commitment to our community. We continually strive to attract the best employees in the industry by offering competitive salary, advancement opportunities, excellent benefit packages and multi-level training opportunities.

　　Position Description

　　Develop monthly, weekly and daily work schedules for Service Technicians to assure customer commitments are met. Dispatches Service Technicians to meet the schedule making modifications on an on-going basis as new service requests are received. Provide support to assure a timely flow of all materials, tools, test equipment and paperwork to all Service Technicians to fulfill customer requirements. Make sure all accounting needs are met & work as a team with all other associate personnel to assure a successful branch operation.

　　As a service coordinator you will be responsible for the following:

　　Taking Service calls (average 50 per day)

　　Scheduling and dispatching technicians daily, weekly, monthly

　　Working with customer websites to check in & check out

　　Forecasting technicians' schedules for Preventative Maintenance

　　Running reports to review jobs & statuses

　　Maintaining various spreadsheets

　　Modifying schedules on an on-going basis as new service requests are received

　　Communicating through emails daily

　　Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.

　　Oversee all communications within specifically assigned territories.

　　Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.

　　Hours Mon- Friday 6:30am-3:30am (some overtime may be required)

　　Workplace Values

　　The team member will be expected to operate in line with our core values which are:

　　Community

　　Excellence

　　Fairness

　　Growth

　　Loyalty

　　Benefits

　　The following is a brief overview of the company's benefits program:

　　Major health and dental insurance

　　Life insurance

　　Long term disability

　　401K with company match

　　Paid sick, vacation and holidays (8)

　　Professional training and industry certification

　　Referral incentives

　　Continuing education reimbursement

　　Qualifications

　　The following qualifications along with individuals previous work experience will be considered by the company when evaluating applicants:

　　18 years of age or older

　　High school diploma or equivalent

　　Proficient in Word, Excel, Outlook

　　Strong typing skills (60 wpm)

　　HVAC/dispatch experience preferred

　　Effective communication skills including verbal, written and presentation skills.

　　Proven ability to work effectively both independently and in a team based environment

　　Demonstrated willingness to be flexible and adaptable to changing priorities

　　Strong multi-tasking and organizational skills

　　Professional appearance

　　All qualified applicants will receive consideration for employment without regard to veteran status, race, color, religion, sex, sexual orientation, gender identity or national origin.