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HR Service Delivery (SD) Transformation Lead
HR Service Delivery (SD) Transformation Lead-April 2024
Kuala Lumpur
Apr 1, 2026
About HR Service Delivery (SD) Transformation Lead

  Job Description Summary

  The HRSD Transformation Lead is a strong advocate for the HR project/ service delivery governance who also acts as the change catalyst to the Business and HR community, aligning with the GA Strategy to Grow, Simplify and Empower.

  The individual in this role will need to have excellent communication (written and presentation) with mindful leadership skills to ensure effective execution of the project plan and drive change management to ensure sustainable outcomes. This role also requires excellent problem solving, strong analytical and presentation skills and the ability to work cross-functionally with multiple different business partners at all levels of the Business. He/ she will partner closely with initiative leaders to maintain the business case and integrated transformation roadmap covering timeline, actions and interdependencies.

  Job Description

  We are the makers of possible

  BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

  Why Join Us?

  A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

  To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

  Become a maker of possible with us!

  Purpose:

  The HR Service Delivery (SD) Transformation Lead provides project management and change & communication support to ensure successful project deliveries that is aligned with the organizations' strategy pillars.

  Job Responsibilities:

  Plan, strategize and develop the transformation project / service expansion dashboard for reporting to the governance committees and relevant stakeholders.Enforce and ensure the project/ service governance where standards, methods, guidelines, techniques, tools, and control structures are adhered to and implemented effectively across the projects that are implemented within the organizationProvide independent advice to Process Owners, Project Leads and relevant Stakeholders on project scope/time/cost, project benefit performance, project risks and issues and change management.Integrate and facilitate relevant support from other regions/ functions in terms of resources, technology, audit & risks etc. to ensure successful transformation projects execution.Approach potential risk and issue identification and mitigation accordingly, eg. establish contingency plans, initiate corrective action and escalate major issues to the project committee for resolution and decision.Provide and maintain ongoing project status reports - liaising with relevant stakeholders to provide accurate updates of project statuses.Develop implementation / transition plan upon defining the scope, performing cost benefits analysis and writing proposals in the creation of project specifications and time plans.Create change management plans for projects or change initiatives acknowledging all aspects of change - plan, implementation, communication and other associated considerations.

  Job Requirements:

  Experience:

  3-5 years working experience in project management with strong analytical and change management skills.Track record of business analysis and solutions delivered in transformational and service transition projectsExperience in HR (SSC/BPO environment) is an important asset

  Languages:

  Proficient in English speaking and writingProficient in Mandarin speaking and writing is an added advantage

  Computer:

  Knowledge of Excel Macro, PPT, SQL, Power PlatformsKnowledge of Workday is preferred

  Other skills:

  Hands-on with strong collaboration and project management skillsKnowledge of continuous improvement (Kaizen, Lean)

  Action oriented:

  Takes ownership, thinks independently, and performs tasks with minimal supervisionContinues to perform effectively and efficiently despite time pressure and/or heavy workloadsAssesses and ability to priorities task correctlyActs timely and appropriately on issuesHas a flexible approachEmbrace can-do attitude and interprets his/her actions with a sense of urgencyInterprets the job in a consultative manner, providing tailored services according to business needs and contingencies

  Continuous & Versatile Learning:

  Continuously to improve performance to increase efficiency and to ensure personal and professional growthLearns quickly and integrates new knowledgeRecognizes patterns and draws conclusionsCopes efficiently with change & versatility

  Customer Focus:

  Answers customer queries in a timely and professional mannerPresents a 'can-do' attitudeActs proactively and is solution-orientedUnderstands customers' needs and delivers high-quality serviceGoes an extra mile to provide complex and holistic solution

  Teamwork:

  Puts into practice values and behaviors that contribute to group effectiveness and performanceAchieves team objectivesActs as a role model to other team membersProvide on the job training to members of other Associate Service Center teams if requiredActs as a point of contact for stakeholders globally and regionally

  Process Effectiveness:

  Ensures that HR policies and processes are followed by other stakeholder involved in HR processesSeeks for opportunities to improve, integrate, synergize existing processesIdentifies and addresses process gaps/bottlenecksDrives Continuous Improvement initiatives

  Click on "apply" button if this sounds like you!

  Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

  To learn more about BD visit: https://bd.com/careers

  Primary Work Location

  MYS Kuala Lumpur - Jalan Kerinchi

  Additional Locations

  Work Shift

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