Overview

　　The HR Operations Coordinator will be responsible for admninistering benefits processes and telecom policy transactions to be completed for the respective process based on the agreed service catalog and SLAs under direct supervision of the manager. The role requires strong process orientation and SLA adherence experience.

　　Responsibilities

　　Act as the the authorized person with the telecom provider.Work with TR team on wellness campaigns activation and communication.Activate extended benefits communication plan following TR team plan.Responsible for handling comments, complaints and queries raised from client side in a satisfactory manner.Follow up on the enrollee list and ensure usage, resignations and hirings of employees are captured in the monthlypayroll processing for telecom and other benefits within service.Prepare the required data needed for telecom bidding and annual renewal process.Monitor usage and report mobile charges to create visibility of business unit's expenditure.Creating end user documentation for device management and best practice solutions when roaming and advise relevant business units of best telecoms solutions for reducing expenditure. Plans network installations by studying technical specifications.Establishes voice and data networks and activate remote access tools.Manage Invoicing process (Life insurance, Executives' medical insurance, Telecom services).Work on getting the best corporate deals in the market and build communication plan accordingly. Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous process improvement.Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.Partner with team to execute plans to improve customer satisfaction with a focus on processes.Manage escalation and takes ownership for ultimate issue resolution.Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.Ensure knowledge management platform is updated.

　　Qualifications

　　HR Shared Services process and SLA management experience: 2-3 yearsService management and ticket management system experience Process management and continuous improvement with a focus on optimization and productivityGood English langaue skills.Vendor Management.