WHAT YOU'LL DO

　　In 2024 a new BCG hub will open in Lisbon. The hub will be a dynamic and collaborative environment bringing together a diverse range of Business Services Teams serving our BCG colleagues across the region and beyond. Teams will include Executive Support Services, Finance Operations and HR Operations.

　　You will be a key member of the leadership team for this new office, and one of the first employees on the ground. Charged with setting up & delivering best in class HR Operations you will team with colleagues from across the firm to hire and onboard into the new hub and to ensure delivery of HR Operations across the employee life-cycle.

　　You will have an in-depth understanding of Portuguese employment laws and regulations; enabling you to design and implement HR policies and practices; advise Line Managers and the HR Business Partners responsible for the teams you support, and provide hands on support on ER matters.

　　You will be a true team-player, able to manage multiple senior stakeholders and understand and balance a diverse set of needs and priorities. Strong project management and communication skills will be essential to translate the business strategy into HR solutions which meet the needs of the organisation, and help embed our strong BCG culture.

　　In this role, you will have a broad and varied portfolio of responsibilities including:

　　Management of the life cycle of our employees in the Lisbon hub and the day-to-day operations of HR (leveraging our HR Operations Shared Services where appropriate)

　　Proactively manage HR risk, compliance, and policies in the Lisbon hub including running all Employee Relations activities for hub employees in conjunction with HRBPS as appropriate

　　Work with our global recruitment team & HRBPS as required to set and delivery against the recruiting strategy for businesses hosted within the hub

　　Partnering with the business to provide advice and insights into how to include Lisbon hub in their respective workforce strategies

　　Also, since we are a global team, you will have the opportunity to contribute to and lead global HR initiatives and projects (as needed) as we continue to refine and enhance the services and employee experience we deliver

　　Recruitment

　　During the set-up phase you will be a key contributor in defining and implementing the recruitment strategy. In particular you will use your knowledge of the local labour market to advise on sourcing strategy and to help screen candidates. Given your onsite presence you may also be required to meet candidates face to face where needed.

　　Employee Relations & Performance Management

　　Working closely and partnering with HR colleagues, leadership, managers and employees to address a variety of workplace and employee relations issues and topics; providing guidance and pursing solutions that balance individual, firm and functional needs

　　Interpreting, implementing and answering inquiries related to HR policies and procedures, while ensuring consistency and reinforcing adherence as appropriate

　　Working with internal legal team, when necessary, on employment issues

　　Partnering with team managers on set up and administration of performance improvement plans

　　Compliance & Policies

　　Ensure appropriate HR policies are in place, understood and implemented, guide on when global, regional or local policies apply

　　Employee Life-cycle Management

　　Leverage the shared-services teams to ensure the deliver of all HR operations processes related to the employee lifecycle (file management, letters, leave management etc.)

　　Drive probationary reviews for all hosted employees, managing the process, and advising on decisions as required

　　On-Boarding, Transfers, Leaves, Mobility and Employee Departures

　　Coordinate the delivery of a positive and successful onboarding experience for all new staff. Own, shape and deliver content on all HR aspects

　　Partner with BU HR Business Partners provide transfer support for employees based in the Lisbon office; managing and coordinating internal transfers, which may include movements between functions, offices, and/or countries

　　Provide advisory support to employees/managers about GS mobility practices

　　Oversee and managing employee departures including rigorous employee exit interviews and sharing back observations & analysis with leadership

　　Teaming and Leadership

　　Act as thought partner for HR Business Partners across various business units, line managers and employees on HR operational matters, providing appropriate, effective and pragmatic advice and guidance to GS HR Business Partners, employees, colleagues and managers, as needed

　　Be a key contributing member to Lisbon Leadership Team shaping office and team culture to create a positive, collaborative environment

　　Participate in the EMESA and Global HR Network as a contributor to improvement in policy and process enhancement projects as well as to ensure GS remains aligned to broader BCG HR organization

　　Work on local, regional and global projects and contributing as an active member to regional and global and HR initiatives

　　Partnering with the Lisbon Office Leader to provide expert advice on Lisbon talent landscape and opportunities for business to include in the workforce plans

　　#LI-JE1

　　YOU'RE GOOD AT

　　You are comfortable in a 'start-up' environment, have a positive can-do attitude and are comfortable with ambiguity. You are able to adapt and pivot quickly depending on the needs of the moment whilst still maintain a focus on the long-term goal

　　At the same time you understand the need for rigour, process and consistency which come from being part of an established global organisation and are able to align with global norms and exceexpectations

　　You will need to be a quick study to be able to learn and understand the Business Services functions hosted in the Lisbon hub, where they are on their transformation journeys and how you can provide the operational support required to support them

　　You will need to be able to build strong working relationships with our Global, Regional and local HR teams to provide a seamless employee experience

　　You will be expected to provide forward thinking recommendations as we continue to evolve and adapt our HR service model and programs to meet our changing business needs.

　　YOU BRING (EXPERIENCE & QUALIFICATIONS)

　　Fluency in English and good working knowledge of Portuguese - fluent Portuguese preferred

　　Strong knowledge of PortugesePortuguese employment laws and regulations, knowledge of other European laws is a plus

　　Bachelor's Degree in Business, Human Resources, Organization Development or other related field is required; advanced degree and other HR qualifications a plus

　　Minimum of 10 years of progressive HR experience in a global and matrixed environment, providing guidance and influence to Senior level/Executive leadership team members

　　Experience with performance management, employee relations and HR managements systems such as WorkDay

　　Exceptional interpersonal & communication skills, sound judgement and the ability to juggle many often competing priorities simultaneously

　　An active team player with strong organizational, analytical and project management skills, with an ability to influence

　　Comfortable in both working in detail and understanding the big picture; able to consider the ramifications of decisions on various constituencies

　　Reason minded with a pragmatic and hands on approach

　　Strong excel and PowerPoint, Slack, Trello and Sharepoint skills

　　YOU'LL WORK WITH

　　BCG's HR team works to attract, develop, excite, deploy, and retain the best people in the market. Those in human resources jobs manage the life cycle of all BCG employees-from hiring top talent and developing their skills to rewarding their contributions and supporting career progression and mobility.