Global People Services (GPS) is a centralized HR function that offers local expertise in employee life cycle events whilst advocating for employees and upholding the company's goals and policies. As trusted partners, we aim to meet our employee needs with empathy and integrity by delivering a high-quality employee experience in the most efficient way possible.

　　Our team is tight but our culture is wide open, just like our spaces, we challenge and support each other. We work fast, in partnership with other HR partners to support Bloomberg's more than 21,000 employees collectively in 159 locations day in day out.

　　What's the role?

　　Your colleagues all know you as the problem-solver: the person they go to when they need advice. You work well under pressure, and you thrive in a team environment. You're accountable and relied upon for mitigating difficult situations, often leading by example. Discretion is something which comes naturally to you, and you're able to find that perfect balance between professional and personable. You love dealing with people, and you're that person who knows what customer service really means.

　　You'll be located in Tokyo and in charge of managing frontline HR processes as they pertain to employees across the APAC region. You will provide consultation on topics that cover a full range of HR-related programs and be the first point of contact for employees reaching out to HR - managing inquiries ranging from benefits administration and tuition reimbursement policies to questions from managers about time off and general HR policies.

　　You will be required to act with discretion when handling sensitive information and be expected to balance inquiries coming in through our ticketing system, phone lines and providing in person consultation for our more complex, high-touch processes. You will be counted on to provide support to employees navigating the many events related to the employee lifecycle while maintaining an excellent level of customer support and collaborating with your HR colleagues in the centers of excellence. Additionally, you will be responsible for identifying trends in employee inquiries and working with our operations team to document changes and provide suggestions for process improvement. You'll have the opportunity to build a network across the various HR teams and across the GPS team globally.

　　We'll trust you to:

　　Understand and execute on Bloomberg's end-to-end HR business processes Process transactions in our HR System (Workday) and maintain data quality Address the HR needs of employees and managers, balancing excellent customer service with adherence to processes and controls Develop in depth knowledge of our benefits policies/plans across different countries Draft binding employee documents whilst maintain excellent attention to detail Work collaboratively to improve efficiency and consistently execute all HR business processes Strengthen existing partnerships and build new ones with stakeholders within HR and other departments Deal with a high volume of requests while maintaining excellent quality and timeliness Perform ongoing analysis of internal processes and systems Recommend and implement procedural and policy amendments whenever relevant

　　You'll need to have:

　　Minimum 5 years of recent HR Shared Services experience (eg employee data management, HR ticket servicing, etc) or HR Generalist experience, ideally within an international financial, technology or professional services organisation Experience and solid understanding of employment practices in Japan Excellent communication skills (verbal and written) in English and Japanese Working experience as an administrator/key user with a HRIS system (eg Workday, SuccessFactor, etc.) Highly professional manner, with the ability to interact with employees of all levels of experience and seniority, across the organisation Experience working in a dynamic fast-paced environment with the ability to manage and prioritise multiple work streams simultaneously Ability to work independently, under pressure with tight and frequent deadlines Ability to navigate the \"grey\" areas by applying judgement and thinking creatively when responding to customer needs Ability to handle confidential information professionally and appropriately Proven ability to provide first-class customer service Willingness to embrace new HR technologies and changing processes Exceptional attention to detail Bachelor's Degree or equivalent experience Demonstrated continuous career growth within an organisation

　　We'd love to see:

　　Project management experience Experience using Workday, Peoplesoft

　　What's in it for you?

　　In-depth training in end-to-end HR policies, procedures and systems, especially Workday Opportunity to become a subject matter expert in processes of interest Exposure to all business areas, and interaction with senior-level colleagues and candidates Training on basic Bloomberg Terminal navigation and functions

　　If this sounds like you:

　　Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional

　　Why Bloomberg?

　　We're individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We're interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

　　Learn more about our office and benefits: Tokyo | www.bloomberg.com/tokyo

　　Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

　　Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email [email protected] (Americas), [email protected] (Europe, the Middle East and Africa), or [email protected] (Asia-Pacific), based on the region you are submitting an application for