Description:

　　At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.

　　The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter- department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.

　　Duties include:

　　Responsible for short and long term planning and the management of the hotel’s Housekeeping operations

　　Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans

　　Solid understanding of housekeeping and laundry supplies and pars

　　Teach employees importance of, and how to greet guests and courteously solve guest requests

　　See that inspection program is consistently maintained

　　Assure all safety and security policies and procedures are followed

　　Work closely with all other Departments

　　Inspect some rooms daily

　　Experience purchasing linens and housekeeping supplies

　　Current on latest housekeeping and laundry technology

　　Work closely with vendors to assure proper pricing, delivery, and maintenance

　　Experience teaching, supervising, and mentoring multilingual and multicultural staff

　　Ensure OSHA and ADA policies are adhered to

　　Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful

　　Insures proper staffing levels for customer service goals

　　Coach and counsel employees to reflect Hyatt service standards and procedures

　　Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

　　This is not your typical career opportunity. This is the Hyatt Touch.

　　Qualifications:

　　Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.

　　4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).

　　With opening hotels, previous hotel pre-opening experience preferred

　　Service oriented style with professional presentations skills

　　Hotel/Hospitality degree an asset

　　Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

　　Clear concise written and verbal communication skills in English

　　Must be proficient in Microsoft Word and Excel

　　Must have excellent organizational, interpersonal and administrative skills

　　Benefits:

　　Complimentary & Discounted Hyatt Hotel Rooms

　　Flexible Schedules

　　Paid Time Off (PTO)

　　Competitive Pay

　　401(k) Match

　　Medical, Dental, Vision Insurance after 30 days of employment

　　Tuition Reimbursement

　　Free Annual VIA Bus Pass/Discounted Parking

　　Free Meals Provided in Employee Cafeteria

　　Opportunities for Career Growth

　　Primary Location: US-TX-San Antonio

　　Organization: Grand Hyatt San Antonio

　　Pay Basis: Yearly

　　Job Level: Full-time

　　Job: Housekeeping/Laundry

　　Req ID: SAN031273

　　Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.