Become a part of our caring community and help us put health first

　　The Front Desk Specialist contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Front Desk Specialist performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

　　CenterWell is seeking a dedicated, compassionate, and experienced - Front Desk Specialist - who is interested in growing with the company and being a part of something great!

　　Location : CenterWell Senior Primary Care office located at 915 S Rainbow Blvd, Las Vegas, NV 89145

　　Front Desk Specialist Role Overview:

　　Greet patients

　　Register patients according to established protocols

　　Assist patients to complete all necessary forms and documentation including medical insurance

　　Ensure patient information is accurate including billing information

　　Inform patients of medical office procedures and policy

　　Maintain and manage patient records

　　Move patients through appointments as scheduled

　　Schedule visit transportation when required

　　Answer incoming calls and deal with inquiries

　　Transfer calls as required

　　Schedule patient appointments

　　Collect co-pays and payments

　　Report statistics as required

　　Schedule hospital admissions, tests, scans and outside appointments for patients

　　Obtain external medical reports as required by medical professionals

　　Respond and comply to requests for information

　　Deal with incoming and outgoing mail

　　Complete other clerical duties as assigned

　　Maintain stock of forms and office supplies

　　Ensure reception area is well maintained, neat and clean

　　Offer and provide tours of the center when needed

　　Safeguard patient privacy and confidentiality

　　Use your skills to make an impact

　　Required Qualifications

　　High School Diploma

　　Experience with Microsoft, Word, Excel, Outlook

　　Administration support experience in a healthcare industry

　　Experience in a patient-facing or customer facing position within a medical office or healthcare setting

　　Demonstrated excellent patient or customer service and communication skills

　　Familiarity with care and well-being resources, or ability to research and obtain information

　　This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB

　　Must be able to work at the clinic located at: 4919 West Craig Road, Las Vegas, NV

　　Preferred Qualifications

　　Bilingual English/Spanish- Must be able to speak, read, and write in both languages without limitations or assistance

　　Associate's Degree

　　Experience with EMR's

　　Knowledge of medical terminology

　　Knowledge of Managed care and Medicare

　　Front Desk Specialist Working hours:

　　Scheduled 40 hours per week

　　Monday to Friday 8AM-5PM

　　Local travel may be required; Mileage is reimbursed

　　Being a part of the CenterWell team gives you benefits that include:

　　We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k with company matching, tuition reimbursement, weeks of paid vacation time, paid holidays, work-life balance, growth, a positive and fun culture and much more.

　　Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from [email protected] with instructions to add the information into the application at Humana's secure website.

　　Interview Format:

　　To enhance our hiring and decision-making ability. Modern Hire Text allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

　　If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire text interview. In this interview, you will read to a set of interview questions and you will provide text responses to each question. You should anticipate this interview to take about 15 minutes. Your text interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

　　Language Proficiency Testing:

　　Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance. See Additional Information on testing. ​ Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

　　Equal Employment Employer:

　　CenterWell Senior Primary Care is more than an equal opportunity employer, CenterWell's dedication to promoting diversity, multiculturalism, and inclusion is at the heart of what we do in all of our CenterWell roles. Diversity is more than a commitment to us, it is the foundation of what we do. We are fully focused on diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all of the other fascinating characteristics that make us each uniquely wonderful.

　　Scheduled Weekly Hours

　　40

　　Pay Range

　　The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$31,900 - $43,900

　　Description of Benefits

　　Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

　　About Us

　　About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

　　Equal Opportunity Employer

　　It is the policy of  Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of  Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

　　Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources