helpdesk analyst.

　　wayne , pennsylvania

　　posted january 19, 2024

　　job details

　　summary

　　$15 - $18 per hour

　　contract

　　no requirements

　　category computer and mathematical occupations

　　reference1039206

　　job details

　　job summary:

　　Shift is 6:00 PM - 6:00 AM Friday and Saturday (additional flex hours can be added during the week to get to 40 hours)

　　Training period is about 2-3 weeks and will by Monday through Friday, Most likely during the day shift.

　　All training, upskilling and hours during M-F 9-5 will be onsite, but the overnight hours will be able to be worked remotely.

　　Job Description

　　Looking for candidates with 1-2 years of technical support (preferably phone support) candidates who are interested in providing technical support to employees, contractors and consultants

　　Candidate will be the answering the initial technical phone call. If he/she cannot provide the technical support, they will open a ticket for 1st or 2nd level support to resolve the issue!

　　With oversight, provides entry level production and non-production support of applications and databases for software.

　　Monitors production systems for alerts, outages and system issues. Seeks continuous improvements for applications, processes, support methods and team effectiveness.

　　Executes technical procedures to resolve production & non-production issues.

　　Evaluates systems and processes in an effort to resolves technical problems.

　　Implements effective solutions for break/fix issues.

　　Develops knowledge of enterprise Systems.

　　Demonstrates understanding and knowledge of client needs, concerns and challenges.

　　Updates production and non-production support documentation and adheres to ITIL practices.

　　location: Wayne, Pennsylvania

　　job type: Contract

　　salary: $15 - 18 per hour

　　work hours: 3pm to 12am

　　education: No Degree Required

　　responsibilities:

　　Job Description

　　Looking for candidates with 1-2 years of technical support (preferably phone support) candidates who are interested in providing technical support to employees, contractors and consultants

　　Candidate will be the answering the initial technical phone call. If he/she cannot provide the technical support, they will open a ticket for 1st or 2nd level support to resolve the issue!

　　With oversight, provides entry level production and non-production support of applications and databases for software.

　　Monitors production systems for alerts, outages and system issues. Seeks continuous improvements for applications, processes, support methods and team effectiveness.

　　Executes technical procedures to resolve production & non-production issues.

　　Evaluates systems and processes in an effort to resolves technical problems.

　　Implements effective solutions for break/fix issues.

　　Develops knowledge of enterprise Systems.

　　Demonstrates understanding and knowledge of client needs, concerns and challenges.

　　Updates production and non-production support documentation and adheres to ITIL practices.

　　The essential functions of this role include:

　　working weekends qualifications:

　　Experience level: Experienced

　　Minimum 2 years of experience

　　Education: No Degree Requiredskills:

　　technical support

　　HelpdeskEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.