Help Desk Representative

　　Location Bethesda, MD

　　Requisition # 2311

　　Division Information Technology

　　Apply Now (https://phg.tbe.taleo.net/phg01/ats/careers/v2/applyRequisition?org=RESOMANA&cws=37&rid=2311)

　　Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America. RMC is hiring a Help Desk Representative in support of our customer at the Navel Surface Warfare Center, Carderock Division in Bethesda, MD. The selected applicant must have at least two (2) years of experience providing help desk support of networks, web applications, software, and hardware in a Windows operating system environment. This position will be responsible for:

　　Effective use of Help Desk tracking and ticketing system(s).

　　Effective verbal and written communication.

　　Maintaining a professional relationship with all customers and clients in a very busy call center environment.

　　Providing technical support by responding to and resolving end-user problems.

　　Installation and configuration of new workstations, peripheral equipment, and software

　　Documenting internal procedures.

　　Assisting with the onboarding of new users.

　　Supporting the maintenance of multiple classrooms, including reconfiguring furniture layouts, cabling, and general upkeep.

　　Requirements:

　　An active DoD Secret clearance is required to start. Applicants selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.

　　Shall possess a current DoD 8570 IAT Level I Certification, at a minimum.

　　Shall possess current Operating System (Microsoft) training and thereafter obtain the most current training.

　　The selected applicant must have the ability to work independently and as part of a team in researching data and developing analytical techniques and methodologies.

　　Must be able to lift up to 50 pounds.

　　Must possess a valid Driver's License.

　　RMC employees may be subject to COVID-19 vaccination or testing requirements in order to access government facilities.