Description

As a Help Desk Analyst II, you will provide advanced technical support to our users, focusing on Active Directory management, network troubleshooting, and Office 365 applications. Your expertise will play a vital role in resolving issues and enhancing IT support capabilities. This is a contract to permanent opportunity.

Key Responsibilities:

Provide tier 2 technical support for user issues via phone, email, and ticketing system.

Manage Active Directory tasks, including Organizational Unit (OU) management, password resets, and user account provisioning.

Troubleshoot network connectivity issues and assist in maintaining network performance.

Support users with Office 365 applications, including Outlook, Teams, SharePoint, and OneDrive.

Document and track issues in the ticketing system, ensuring accurate records and timely follow-ups.

Collaborate with IT team members to escalate complex issues and contribute to ongoing process improvements.

Assist in creating user documentation and training materials for end-users.

Requirements

2+ years of experience in a help desk or technical support role, preferably in a corporate environment.

Strong knowledge of Active Directory, including OU structure and user account management.

Experience with network troubleshooting and diagnostics.

Proficiency in supporting Office 365 applications and services.

Excellent communication and customer service skills.

Strong analytical and problem-solving abilities.

Ability to work independently and collaboratively in a team environment.

Preferred Skills:

Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals).

Familiarity with ticketing systems and remote support tools.

Basic understanding of ITIL framework and best practices.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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