Description There is an opportunity for a Help Desk Analyst to join the team at Robert Half! This long-term contract / temporary to hire employment opportunity is based in the Bangor, Maine area. Apply for this position today if you have a can-do attitude and are looking to be part of a highly motivated team. If chosen, you'll be handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. As the Help Desk Analyst, you should also be aware of how your role relates to IT projects and IT Service Management initiatives. We also need the chosen candidate for this position to understand Incident, Problem, Change Management and other processes. Another important piece of knowledge candidates should have is how these processes work together to provide superior support and high availability of our business. This Service Desk Analyst job is for someone who can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. That might mean creating knowledge articles and arranging training for other Service Desk Analysts when needed. You should be prepared to cover alternative shifts when needed. If you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment, you might succeed at this position.

　　How you will make an impact

　　Provide guidance to Tier 1 support and team members

　　Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

　　Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

　　Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

　　This job's primary priority is to facilitate user account management by handling onboarding, change and departure processes

　　Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

　　Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards Requirements - 3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

　　Ability to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

　　Strong problem-solving skills

　　Applicants with ITIL certification are preferred

　　You'll be a good fit for this position if you have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems

　　Background in one or more programming or scripting language

　　This position will be the best fit for a candidate with a combination of superior customer service skills and technical aptitudeAbility to work independently with minimal oversight

　　Ability to multitask and communicate effectively with individuals of all backgrounds

　　Technical Support experience desired

　　IT Training experience preferred

　　System Monitoring experience

　　Deep understanding of Hardware and Software

　　Command of Basic Troubleshooting

　　Excellent oral and written communications skills Technology Doesn't Change the World, People Do.®

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .