Description:

　　• Receive, troubleshoot, and respond to Help Desk requests via phone calls or e-mails in a 24/7 environment

　　• Set up and maintain hardware and software, including computers, printers, copiers, faxes, scanners, and projectors

　　• Educate end-users on how to resolve various hardware and software problems

　　• Assist staff with installation, configuration, and ongoing usability of desktops, laptops, peripheral equipment, and software, complying with given standards and guidelines

　　• Monitor stock levels of hardware and submit request for equipment when needed

　　• Front Desk duties to include helping walk ins, recording receipts of computer equipment

　　• Provide on-site technical support for video conference software and hardware

　　• Evaluate applications and software patches for desktop applications to see if they will solve desktop issues

　　• Maintain a working inventory of most used items for desktop support. Inventory and request items as needed to maintain effective amounts

　　• Monitors telephone calls from users having problems using computer software and hardware or inquiring how to use specific software or hardware

　　• Maintain Incident / Request logs and records

　　• Make preliminary identification of problems encountered by network users to determine if they are due to equipment, network, or application errors. Escalate to appropriate personnel as needed to achieve resolution

　　• Maintain and install printers and scanners

　　• Setup new computers including connecting keyboard, mouse and monitor to PC, checking for proper operation and installation of software

　　• Investigate and resolve computer software and hardware problems

　　• Provide software application support to end users via telephone or onsite

　　• Provide good written and oral communication skills

　　• Perform related duties as may be required

　　Skills:

　　Technical support, Customer service, Troubleshooting

　　Top Skills Details:

　　Technical support,Customer service,Troubleshooting

　　Additional Skills & Qualifications:

　　• Associates Degree + 6 months experience in a desktop support environment, OR 2 years work/military experience in an IT field with a High School Diploma / GED

　　• 6+ months experience/working knowledge of Microsoft Office products to assist end – users with technical assistance for hardware and software.

　　• United States Citizenship

　　• Ability and willingness to work 1st or 2nd shift hours.

　　• Experience with a ticketing system, such as ServiceNow and ServiceDesk

　　• Ability to present ideas in user-friendly language.

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.