ALOHA!!

　　If you care about helping others and serving the community, this is the perfect opportunity to start your career in Healthcare!

　　Seeking Healthcare Plan Navigator Coordinators in Honolulu, Hawaii.

　　Full-Time opportunity, Monday-Friday, 7:30 am- 4:30

　　pm. On-site at Kapolei or Ke'eaumoku location.

　　PRIMARY PURPOSE:

　　The Health Plan Navigator guides members through the complexities of health plan benefits and programs. The Navigator will assist and build relationships with customers primarily by phone, and will also provide support in-person, virtual, and through online servicing tools. The Navigator is responsible for consumer experience, improving and maintaining health outcomes, informing members on health care costs, and utilizing their plan benefits.

　　ESSENTIAL DUTIES/FUNCTIONS:

　　Assist customers in a timely and accurate manner in phone interactions.

　　Maintain quantity, timeliness, accuracy, and quality performance within established standards that comply with customer performance requirements, while receiving and responding to inquiries.

　　Conduct research for routine inquiries.

　　Participate in servicing customers through options other than the phone. This could be written or online inquiries, in-person servicing, or performing offline data or project work.

　　Apply basic analytical and problem-solving skills to resolve customer inquiries and issues.

　　Research relevant information and make recommendations.

　　Manage inventory of inquiries and coordinate with departments.

　　Resolve servicing interactions by documenting and closing customer cases.

　　Work with peers, management, and business areas to bring accurate and quality resolution for customers while continuing to follow performance guidelines.

　　Robust 2-3 weeks mandatory training: Participating in training to learn the foundation and basics of servicing customers and to be proficient in servicing at least two Healthcare Plans. But training does continue for about 3-4 months and will potentially cover additional Healthcare Plans.

　　Description:

　　• Assist customers in a timely and accurate manner in phone interactions. Maintain quantity, timeliness, accuracy, and quality performance within established standards that support the ability to comply with customer performance requirements, while receiving and responding to inquiries. Conduct research for routine inquiries. Apply basic analytical and problem-solving skills to resolve customer inquiries and issues. Research relevant information and make recommendations. Manage inventory of inquiries and coordinate with departments.

　　• Resolve servicing interactions by documenting and closing customer cases. Work with peers, management, and business areas to bring accurate and quality resolution for customers while continuing to follow performance guidelines.

　　• Participate in training to learn the foundation and basics of servicing customers. Participate in training to be proficient in servicing at least two plans.

　　• Participate in servicing customers through options other than the phone. This could be written or online inquiries, in-person servicing, or performing off-line data or project work.

　　Skills:

　　Customer service, Call center, Health care

　　Additional Skills & Qualifications:

　　• Request that they stay with CR for 2 years, and we will support them moving within company

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.