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Head of Client Services, Medical Education Platform
Head of Client Services, Medical Education Platform-March 2024
East London
Mar 31, 2026
About Head of Client Services, Medical Education Platform

  Job Title: Independent Medical Education (IME) Business Unit Lead

  Reporting To: Chief Operating Officer

  Primary Location: H ybrid - remote and EPG Health office, Tunbridge Wells

  Company Overview

  EPG Health, an IQVIA business, publishes Medthority (http://www.medthority.com/), which provides a trusted and compliant decision support tool for healthcare professionals, offering an array of curated content, from prescription medicines insights to clinical trial highlights and treatment guidelines. At the heart of our platform are disease-specific Learning Zones, providing education to healthcare professionals and generously sponsored by our pharmaceutical industry partners.

  Role Overview:

  The IME Business Unit Lead is a pivotal role to support the IME Business Units continued growth with exceptional delivery of Independent Medical Educational programmes. The Lead will shape and optimise our IME solutions to ensure we meet our commitment to provide healthcare professionals with high quality medical education using our website Medthority.

  A high-profile role, the Business Unit lead will be responsible for the overall performance of our IME Business Unit. This includes sales, revenue, forecasting and resource coordination. Working with global partners, accrediting bodies, and providers this role will redefine online medical education for healthcare professionals.

  The person will have an in-depth knowledge of our Medthority solutions and be a thought leader in the industry, particularly with accreditation solutions. Setting new standards for IME (and CME) Medthority will set the new benchmark and exceed the expectations of both pharmaceutical customers and healthcare professionals.

  Responsibilities:

  Develop and deliver the strategy and tactics to meet the overall EPG Health business objectives, sales and revenue targets

  Continue to build a high functioning team

  Develop best in industry IME (and CME) solutions for the modern-day healthcare professional

  Inform, review, and submit grant or IME proposals and submissions

  Establish and maintain informal relationships with Pharma based grant officers (where practical)

  Review and consider (our) suitability to respond to Pharma issued requests for proposals (RFP’s)

  Lead and communicate the account strategy to the Business Unit and Programme Success Group (PG)

  Regularly communicate the pipeline to the Business, Business Unit, PSG and operations to support resource and capacity management

  Support with development and enhancement of the proposal/submission decks/documents for successful proposals

  Co-ordinate the delivery of reporting and project reconciliation to the funding entity where required

  Inform platform team of technical solutions that can enhance the Medthority offering

  Manage forecast, pipelines and other critical information required to achieve revenue targets

  Plan, monitor, and analyse key metrics that will inform performance metrics for sponsored programmes

  Implement changes aligned to key performance metrics

  Ensure that processes and procedures are followed across the Programme Success Group team to facilitate delivery within agreed costs and timelines

  Be available to support with challenges and issues that might arise with delivery

  Ensure effective communication and collaboration with the Programme Success Groups (PSGs)

  Ensure that programme objectives are clear and understood across the PSG

  Adhere to the company's policies and standards, and ensure that laws and regulations are being followed

  Qualifications and skills:

  Industry thought leader

  Experience in pharmaceutical sales and IME grant submissions

  In depth knowledge of the pharmaceutical grant process

  Masterful organisational, communication, and leadership skills, backed by previous professional success

  Good knowledge of Pharmaceutical/Life Sciences industry, production, finance, and employee management

  Strong working knowledge of industry regulations and legal guidelines

  Masters science degree (or equivalent)

  Experience in sales, budgets, and business plans

  Strong working knowledge of data analysis and performance metrics

  IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

  IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

  IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

  To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

  EEO Minorities/Females/Protected Veterans/Disabled

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