Overview

　　Amelia Island Resort

　　At Omni Amelia Island Resort guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

　　Omni Amelia Island's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort may be your perfect match.

　　Job Description

　　The Guest Experience Manager is responsible for developing relationships with Select Guest members and act as a point of contact for them. This position will oversee the Concierge Department and is responsible for their continuous training. This position is also responsible for working closely with areas of operation relating to the guest experience that include but are not limited to Reservations, Front Desk, PBX, Guest Services, Activities, Spa, Housekeeping and Food and Beverage.

　　Responsibilities

　　+ + ESSENTIAL FUNCTIONS

　　Lead training for new associates on the Select Guest programs as appropriate for each job function

　　Conduct monthly Loyalty Ambassador meetings with the Operations team

　　Act as the point of contact for all Select Guest members for the hotel; communicate special needs to the Operations team

　　Create relationships with current and prospective Select Guest members and follow through with any complaints

　　Ensure professional standards of behavior in the concierge department

　　Monitor the standards of work, working practices, productivity for associates in the department

　　Conducts MOS audits according to Omni standards

　　Establish and maintain effective all-round control of the department through delegation and co-ordination.

　　Work closely with management and subordinates, stimulating motivation and sense of group satisfaction

　　Liaise with Front Office/ for details of groups, VIPs, Select Guest, promotions and packages

　　Communicate directly with guests, both in person and by telephone

　　Provide information on facilities, services, events, attractions and have knowledge of the surrounding areas, restaurants and points of interest

　　Provide travel routes and transportation services, area maps, brochures and other literature

　　Arrange amenities, tickets, bookings, appointments and reservations for guests

　　Schedule pre-arrival calls accordingly and spot checks proper execution

　　HOTEL SPECIFIC FUNCTIONS:

　　Cross-training in Reservations, Front Desk, PBX, Guest Services, Activities, Spa, Housekeeping and Food and Beverage.

　　Knowledge of related departments, especially F&B Outlets, Spa and Golf

　　MARGINAL FUNCTIONS:

　　Respond to any reasonable task as assigned by supervisor or manager

　　Assist in other departments as needed

　　Attend monthly departmental meetings

　　Participate in property MOD and Lobby Ambassador schedule as needed

　　Ability to stand for extended periods of time

　　TOOLS/EQUIPMENT:

　　Computer/copier and printer; fax machine

　　Phone system

　　Radio

　　Given gift card machine

　　Pens and paper

　　Qualifications

　　+ + QUALIFICATIONS (Education, Knowledge, Training, & Work Experience)

　　Excellent oral and communication skills

　　Be able to Stand for 8 hours

　　Computer proficiency

　　Excellent knowledge of local community and surrounding areas.

　　Excellent problem-solving skills and organizational skills.

　　Able to operate Open Table, Go-Concierge, Opera, software programs.

　　Able to multi-task and handle guest concerns according to a 5-diamond service level.

　　Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].

　　Job LocationsUS-FL-Amelia Island

　　Posted Date2 weeks ago(1/17/2024 12:35 PM)

　　Requisition ID 2024-103896

　　of Openings 1Category (Portal Searching) Front Office Operations