Description

　　Job Duties:

　　· Assists in leading the day-to-day operations of the Guest Services Department; ensuring program goals are achieved

　　· Provides supervision, training, development, and evaluation for team memebrs

　　· Handles guest concerns and responds to guest comments within standard timelines

　　· Ensures teams are proactively guest friendly and that guest first standards are followed and enforced

　　· Handles guest concerns and responds to guest comments within standard timelines, including communications by phone, chat, email and additional web-based sources.

　　· Ensures that all guest and employee areas maintain a standard of excellence for cleanliness at all times

　　· Ensures teams provide fast service; consistently achieving a prompt resolution for guest inquiries

　　· Ensures compliance with safety standards

　　· Ensures all training requirements and testing procedures are adhered to as set forth by Six Flags policies and procedures

　　· Personally provides friendly, clean, fast, and safe service for guests and teams

　　· Performs all other tasks and duties as assigned

　　· Must be able to arrive to morning leadership communication meetings and scheduled areas, on time and prepared for the shift’s activites

　　· Following the Operation Standard of training (Train the Trainer) during all training sessions

　　· Prepared for training sessions by having all required paperwork prior to start of training

　　· Promote a positive attitude during all levels of training

　　· Must be able to provide leadership and guidance to all subordinate leaders within the Operaitons Department

　　· Must be able to conceive, coordinate, and implement various training iniatives, including but not limited to: initial on the Job Training, departmental trainings, cross trianings, etc

　　Minimum Qualifications:

　　· Must be 15 years old

　　· Park experience preffered

　　· Ability to handle multiple situations simultaneously and meet deadlines in an efficient manner

　　· Excellent motivational, leadership, and team-building skills

　　· Must be able to work a flexible schedule including nights, weekends, holidays, and extended hours when needed

　　· Ability to stand for extended periods of time, walk the park on a continual basis, and work outside in varying weather conditions.