Job Number 24014285

　　Job Category Rooms & Guest Services Operations

　　Location The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Non-Management

　　Guest Services Agent

　　Beautiful location on the Elizabeth Quay waterfront

　　5 minutes walk from Elizabeth Quay station and close to public transport

　　Free Employee Duty Meals

　　Free breakfast cereal, coffee and tea throughout the day

　　Discounts on hotel rooms and food and beverage with Marriott Internationally

　　Discounts on retail venues around the location

　　Marriott Life with the Works – Paid Birthday Leave, Sabbatical Leave, and Paid Parental Leave

　　Recognition and wellbeing programs

　　Training and Career Development opportunities within an international brand

　　Laundry Benefit

　　Employee activities and celebrations throughout the year

　　About the Company

　　Owned by multinational developer, Far East Consortium, The Ritz-Carlton, Perth is a prominent anchor point within Perth’s Elizabeth Quay development. Sitting just 30 metres from the waterfront, the 205-room hotel occupies a 28-storey tower, which also includes a selection of impressive residential apartments. The Ritz-Carlton, Perth, together with The Towers at Elizabeth Quay, an upscale residential development located beside the hotel, sits atop exclusive retail space, fine-dining experiences, and waterfront access. The Ritz-Carlton, Perth also offers guests world-class amenities, including four distinctive restaurants and bars. The hotel is also ideally positioned to accommodate conference and meeting space demand in the city with 2,000 square metres of conference space, including a spacious 572 square metres ballroom fitted with the latest AV technology. Other facilities at the hotel include a Fitness Centre, which offers a gym, spa, and outdoor infinity swimming pool, while an open-roof courtyard with tropical, landscaped gardens creates a resort feel in a bustling city.

　　About the Role

　　Duties

　　Provide guests with a warm and sincere greeting, engaging them in conversation regarding their stay, property services, and area attractions/offerings.

　　Process all guest check-ins by confirming reservations, and issuing and activating room keys.

　　Coordinate with Housekeeping to track readiness of rooms for check-in.

　　Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.

　　Process all payment types such as room charges, cash, checks, debit, or credit.

　　Skills & Experience

　　Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)

　　I’m Alert Food Safety Certification (from City of Perth)

　　Experience working in customer service role preferable

　　Passion for customer service

　　Unrestricted working rights for Australia

　　Only shortlisted candidates will be contacted to go through our selection process.

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

　　Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

　　Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

　　In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.