Description

Summary:

Performs registration, order entry and reception functions for Laboratory. Obtains appropriate information regarding patient demographics, insurance coverage and obtains necessary patient signatures on authorizations and waivers of non-coverage, if appropriate. Accepts phone orders and requests follow-up written physician order.

Responsibilities:

Greets patients promptly in a friendly manner, assists patients with special needs and provides necessary information always respects confidentiality.

Accurately identifies patient, performs accurate and complete registration obtains necessary consents signatures.

Obtains all required information for billing, enters correct diagnosis code(s). Enters information and follows registration protocols as needed to insure accurate and timely billing.

Orders tests correctly in computer system, prints requisition and verifies orders.

Communicates well with other staff members to insure excellent customer service and appropriate follow-up.

Answers phone promptly and appropriately.

Accurately labels and receives specimens into laboratory LIS system delivers to appropriate section.

Acts as a customer service representative for the laboratory including but not limited to: faxing, verbal result reporting, add-ons, questions etc.

Fulfills all compliance responsibilities related to the position.

Performs other duties as assigned.

Education: HS GRAD/EQUIVALENT

Other Information:

Required:

High School Diploma or equivalent

Minimum of 1 year experience in customer service/ receptionist /secretary / medical billing / contact center / Lab Assistant / Administrative Assistant / Patient Access .

CT Driver's License for travel to offsite locations

Data entry / computer systems knowledge required.

Desired: Medical terminology, ICD-9 coding, medical office/hospital experience.

Working Conditions:

Manual: significant manual skills/motor coord finger dexterity

Occupational: Little or no potential for occupational risk

Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

Physical Environment: Generally pleasant working conditions

Company: Danbury Hospital

Org Unit: 131

Department: Outside Lab

Exempt: No

Salary Range: $16.00 - $29.51 Hourly

We are an equal opportunity employer

Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.