This job was posted by https://www.kansasworks.com : For moreinformation, please see: https://www.kansasworks.com/jobs/12912065 Whowe are:

CyberArk (NASDAQ: CYBR) is the global leader in Identity Security.Centered on privileged access management, CyberArk provides the mostcomprehensive security offering for any identity - human or machine -across business applications, distributed workforces, hybrid cloudworkloads and throughout the DevOps lifecycle. The world's leadingorganizations trust CyberArk to help secure their most critical assets.To learn more about CyberArk, visit our CyberArk blogs or follow us onTwitter, LinkedIn or Facebook.

About this role:

CyberArk is looking for an experienced cloud best practices expert whois strategically minded, has excellent analytical thought process, andgrounded in practical experience with Cloud and Developmenttechnologies. As Global Success Lead you will be the focal point forpost-sales success of the Cloud business line. Your ultimateresponsibilities will be ensuring all post-sale teams understand andsupport the priorities of your business line and driving customersatisfaction, product adoption and growth in your respective productlines measured by key metrics such as customer satisfaction, customerhealth, and gross and net retention.

The Global Success Leadis a global, strategic, and highly visible rolethat requires deep understanding of the customer base and experiencewith the relevant technologies end users utilize every day. In addition,this person actively manages the post-sale priorities and initiativeswhile building relationships across the organization and utilizing theirskills to influence and drive results.

What you will do:

Go-To-Market (GTM) Leadership

Serve as a key member of the GTM team for your business line,helping shape and influence product and GTM strategy based on yourexpertise and knowledge of relevant cloud technologies and enduser's daily requirements.Align with Product Marketing and Voice of Customer teams tounderstand, listen and respond to customer insights.Partner closely with BI and CS Operations to define and measure keymetrics and develop a deep understanding for the post-sales healthof your relevant product lines as you become the "Go-To" fordetails thereof.Represent the Customer Success organization in greater GTM meetingsand strategic decisions, requiring lock-step alignment with CSleadership.Connecting the Field and Product

Build deep and mutually constructive relationships with Product andDevelopment teams, representing the customer experience in productroadmap discussions based on deep understanding of customer andend-user needs.Partner with Product Management to continuously improve products andbring Voice of Customer and Voice of Employee insights into theorganization, driving and influencing product roadmaps.Developing Customer Retention Growth Strategy

Drive continuous improvement for the end-to-end product specificcustomer lifecycle, including onboarding, implementation, adoptionthrough to retention and expansion.{=html}- Define use cases and strategies to drive value realization for customers by advising and enabling Customer Success to aid customers with adoption.- Identify systemic and/or critical issues related to product or processes and drive actions to prevent future problems.

Customer Success Leadership:

Work to ensure long-term success of customers; strategicallypartnering cross functionally with relevant leaders in support,services, training, customer success management, and renewals.Develop a deep understanding for the health of customers, renewalrisk, and forecasting for your relevant products and work with relevant teams and partners to create plans and methodologies tomitigate risk, increase adoption, unlock value.Support and advise on the creation of necessary collateral tofacilitate cross-sell/up-sell, delivery, and enablement.Drive the development of enablement pathways and curriculum toenable Customer Success on current products and support the same forfuture releases.A successful Global Success Lead for Cloud has strong knowledge of cloudservice providers, relevant certifications and is well versed ininfrastructure as code tools such as Terraform. They have familiaritywith cloud monitoring and logging services, orchestration technologies,and the day-to-day of Cloud Infrastructure Engineers, Cloud SecurityArchitects, and other relevant roles.

What you need to succeed:

5+ years' experience working with cloud computing platforms, withrelevant certifications being a plus

5+ years combined work experience managing the post-sale experience insupport of Cloud Infrastructure, Cloud Service Providers, Cloud SalesEngineering environments

Experience with cloud security best practices and understanding ofcompliance frameworks relevant to cloud computing (e.g., ISO 27001, SOC2, GDPR).

Bachelor's degree required; professional degree preferred

Demonstrated track