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Global Service Delivery Program Manager
Global Service Delivery Program Manager-March 2024
Attleboro
Mar 27, 2026
About Global Service Delivery Program Manager

  The Program Manager is responsible for the development and execution of a portfolio of projects and programs for the organization. You will be responsible for ensuring that every aspect of the program is completed on time and within budget and also act as a liaison between the individuals working on the program and key stakeholders.

  General Responsibilities

  Oversees all aspects of assigned programs throughout project lifecycles to ensure completion within the defined scope, quality, time and cost constraints

  Strategize, implement, and maintain program initiatives that adhere to organizational/operational objectives

  Maintain organizational standards of satisfaction, quality, and performance

  May oversee multiple project teams, ensuring program goals are reached

  Implementing and managing changes and interventions to ensure project goals are achieved

  Resolve projects’ higher scope issues

  Work closely with cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiative

  Develop and manage budget for projects and be accountable for delivering against established business goals/objectives

  Identify, analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders

  Experience / Qualifications

  A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.

  Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands

  Strong communication skills; oral, written and presentation

  Strong organization, planning and time management skills to achieve results

  Strong personal and professional ethical values and integrity

  Holds self-accountable to achieving goals and standards

  Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)

  Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

  Possess over 10 years of experience in successfully leading enterprise-level global IT service delivery projects.

  Defines ITIL best practices, documents, and leads the Change Authority Board to optimize service delivery processes, ensuring consistency and adherence to services.

  Proficient in developing and implementing strategies for the efficient deployment, maintenance, and enhancement of Global IT Systems, with a specific focus on replacing legacy IT systems.

  Knowledge of ServiceNow implementation, ensuring successful adoption and integration into service delivery processes.

  In-depth knowledge of the ITIL framework and Project Management Standards.

  Skilled in establishing and maintaining metrics, creating dashboards to analyze key performance indicators for project implementation, and service delivery.

  This position requires eligibility to obtain authorization under the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-US Persons, as defined in the ITAR and EAR, may not be eligible to obtain authorization.

  Certifications:

  ITIL Foundations required

  Agile certification - required

  PMP certification preferred

  #LI-SS1

  Smarter TogetherCollaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing

  Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

  As OneSensata, we are working together to make things work together

  Click here to view Sensata Recruitment Privacy Statement (https://www.sensata.com/sensata-recruitment-privacy-policy)

  Click here to view our Sensata Recruitment Privacy Statement for China (https://www.sensata.com/sites/default/files/a/sensata_china_recruitment_privacy_policy.pdf)

  NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.

  Return to Sensata.com

  Read our Fraud Advisory (https: //www.sensata.com/careers)

  We are ready for the next century.Our vision is to be a world leader in mission-critical sensing and electrical protection while satisfying the world’s growing need for safety, efficiency and a clean environment and being a partner, employer and neighbor of choice. Our sensors are the fundamental building blocks needed for a smart, connected, electrified and, ultimately, autonomous world. Click here to find out more about our Future Focus (https://www.sensata.com/about#future)

  Sensing is what we do.In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.

  Sensata Technologies is a world leader and early innovator in mission-critical sensors and controls designed to make the world cleaner, safer and more efficient. Mission-critical means products that are essential and difficult to do. You’ll find our 47,000 unique products in many applications anywhere from automotive braking systems to aircraft flight controls.

  Sensata devices are in systems that protect people and the environment, so what we do matters. We take pride in knowing our technologies improve safety, efficiency and comfort for millions of people every day.

  Note to applicants for positions in the United States:Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other basis protected by federal, state or local law.

  View The EEO is the Law poster (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) and its supplement (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .

  Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

  If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact [email protected]

  Diversity StatementWe are dedicated to ensuring our employees feel a sense of belonging (https://www.sensata.com/sites/default/files/a/Sensata%20DEI%20Policy%20FINAL.pdf) and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.

  Note to applicants for positions in the United States:

  Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

  View The EEO is the Law poster https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

  Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

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