Global IT Hardware Support Specialist

Job ID

200184

Posted

14-Jan-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Digital Technology/Information Technology

Location(s)

Remote - US - Remote - US - United States of America

About the role

As a Global IT Hardware Support Specialist, you will be responsible for answering and detailing basic help desk calls related to IT support on the account and providing general technical support for software and hardware.

This job is part of the DT Support job function. They are responsible for providing technical support and solutions to internal users.

What you’ll do

Provide end-user support for specific software applications. Assist with simple hardware issues.

Build new users and update user security access.

Review servers and users to ensure that the systems are operational.

Advise management of any general operational problems.

Assist with conducting system maintenance on the network.

Ensure software literature and data flow documentation is up to date.

Lead by example and model behaviors consistent with CBRE RISE values.

Impact the quality of own work.

Work within standardized procedures and practices to achieve objectives and meet deadlines.

Exchange straightforward information, ask questions, and check for understanding.

Supervise the technology budget and hardware lifecycle program.

Lead international shipping and logistics.

What you’ll need

Bachelor's Degree preferred with up to 3 years of meaningful experience. In lieu of a degree, a combination of experience and education will be considered.

Experience in documenting processes and procedures.

Ability to fix independently to tackle sophisticated and outstanding problems.

Experience handling projects and presenting with partners and customers.

Interpersonal skills with a strong inquisitive mentality.

Skills with auditing security access in technical systems.

Willingness to working occasional non-standard hours to support global teammates.

Experience in computer management – including (but not limited to) imaging and customizing for a user.

Why CBRE?

At CBRE, we believe we possess an encouraging environment where integrity, service, and perfection craft our approach to every opportunity. We are guided by the needs of the cities we inhabit, the communities we build and the world we live in.

CBRE named a Fortune’s Most Admired Real Estate Company Fourteen years in a row

CBRE agrees to acquire JJ Worldwide Services, a leading provider of engineering services, base support operations and facilities maintenance for the U.S. federal government.

Named a World’s Most Ethical Company by Ethisphere for 11th consecutive year.

Ranked #3 on Barron’s Most Sustainable Company list

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Global IT Hardware Support Specialist position is $75,000 annually and the maximum salary for the Global IT Hardware Support Specialist position is $85,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)