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　　Working Arrangement

　　Hybrid

　　Job Description

　　The opportunity:

　　Manulife is embarking on a multi-year journey to build a Global Digital Marketing CoE (Center of Excellence), which will fuel our bold ambition to become a digital customer leader. The function brings together Marketing Technology (Martech) and Demand Generation (Demand Gen) – a comprehensive, full-funnel approach designed to drive tailored customer journeys powered by connected data, that when integrated raises brand awareness, drives quality traffic, generates leads, secures sales, and fosters brand loyalty.

　　We are looking for an innovative and curious Global Brand Operations Specialist to join our dynamic and growing global team and help us in our digital transformation and data democratization journey.

　　Job description

　　Manulife is seeking a Global Brand Operations Specialist to join the Global Brand and Digital Marketing. Reporting to the Program Manager, the successful candidate will assist the Marketing and Finance teams to execute billing/invoicing operations, implement scalable systems, and other key responsibilities. The ideal candidate should be a proactive go-getter that can hit the ground running and be able to prioritize individual and team objectives, while developing accounting and billing infrastructures across multiple segments, working with multiple stakeholders.

　　Main duties and responsibilities:

　　· Review contracts ensure timely renewal in Ivalua

　　· Manage billing engine to ensure timely and accurate invoicing

　　· Maintain up-to-date records of all marketings transactions, contracts, and invoices in an

　　organized manner to ensure easy access and retrieval when needed

　　· Liaise with finance controller teams to provide information to support billing payments

　　and internal chargebacks

　　· Provide regular updates and reports on budget vs actual spend ensuring it is aligned

　　with the executed contract

　　· Track invoicing status to relevant stakeholders, highlighting any discrepancies or

　　potential issues

　　· Tracks vendors retainer hours and utilization and provides reports to the business unit

　　· Collaborate with delivery teams and 3P vendors to resolve invoice discrepancies

　　Qualifications and experience required

　　· Bachelor degree completed in accounting, finance or related field

　　· 3+ years experience, minimum 1 year AR/billing experience

　　· Excel in analytical and problem solving skills

　　· You are able to prioritize competing demands

　　· Ability to work with various finance systems and large data sets

　　· Ability to communicate complicated billing processes to local markets and ensure timely processing and payment

　　· Ease of learning and adaptation: we have the ability to change fast

　　Language requirements:

　　· Business-level English, both written and spoken

　　What motivates you?

　　· You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes 

　　· You thrive in teams, and enjoy getting things done together

　　· You take ownership and build solutions, focusing on what matters 

　　· You do what is right, work with integrity and speak up

　　· You share your humanity, helping us build a diverse and inclusive work environment for everyone 

　　About Manulife and John Hancock

　　Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

　　Manulife is an Equal Opportunity Employer

　　At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

　　It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .