Magnolia Plantation & Gardens, one of the nation’s oldest and most frequented historical public attractions, proudly welcomes thousands of guests from all around the world each year. This role is responsible for driving revenue in the gift shop by ensuring that each guest has a positive, immersive experience which will continue to make Magnolia a must-see attraction in Charleston.

　　What you will be doing:

　　Delivers excellent customer service through engaging and connecting with Magnolia guests; shares information with the guest around MPC promotions and events; supports guests with purchases, offering assistance and suggestions throughout the buying process as needed; enters purchases into Magnolia’s point-of-sale system; takes payment and provides change as needed

　　Responsible for driving daily sales goals to meet/exceed budget; manages inventory accuracy; suggests and executes identified opportunities with store standards and merchandising

　　Performs daily sales floor inspections from a guest's viewpoint to ensure the highest level of service and safety for our guests; makes recommendations to the Retail Services Manager to improve the guest experience as needed

　　Uses active listening techniques to address and resolve guest inquiries in a timely manner; communicates any operational or guest issues to the management team when applicable

　　Ensures all company policies and processes are executed at a high level

　　Performs other duties as assigned

　　Requirements

　　Who you are:

　　You’ve got exceptional customer service skills and have 1-2+ years experience in a customer facing role. Public gardens or attractions experience a plus!

　　You understand that extraordinary guest experiences aren't just about what products we have available, but how each interaction makes them feel. Knowing this, you make it a point to ensure that each guest has an immersive, positive experience from the moment they enter through the doors

　　You have experience using point-of-sale and inventory platforms to manage the guest sales and store merchandising management processes

　　You have the ability to lift up to 50lbs, stand for extended periods of time, and have the ability to work holidays and weekends as needed

　　You embody Magnolia's core values, and are passionate about its mission

　　Benefits

　　Benefits

　　Employee Benefits

　　Magnolia realizes the importance of a healthy work/life balance and offers a generous amount of PTO, Sick Days & Paid Holidays

　　Happy Birthday.. off! If you are scheduled to work on your special day, you can request 8 hours of pay

　　Magnolia contributes 80% of medical premiums for employee-only coverage and 40% to all other levels of coverage

　　No cost $10,000 life & accidental death and dismemberment (AD&D) insurance

　　401K retirement plan matching at 4%

　　If enrolled in our medical plan, access to covered MinuteClinic® and Teledoc® services are offered to you free or at a lower cost. Covered medical participants can also enjoy Peerfit (helps you stay active with monthly credits that can be redeemed for group fitness classes), Wellness tools (health assessment and online programs to help you meet your goals), Discount program (helps you save on health products and services), 24/7 Employee Assistance Program (helps in all aspects of life, from emotional well-being, legal and financial help), behavioral telehealth/virtual providers and services, no-cost diabetic meters and enhanced maternity program. Plan participants are also offered free, online will preparation with claimant support services and emergency travel assistance

　　Employee Discounts

　　Experience our history, horticulture and nature with your loved ones! Employees can host their immediate family members (on non-scheduled working days) to Magnolia! This includes free admission to the gardens and to all tours. If immediate family members visit during an employee's scheduled working day, eligible family members are welcome to visit the gardens with free admission. Please contact the Welcome Center for more information.

　　Save 50% on all on-site venue rentals (includes standard fees), 40% off at our charming Gift Shop and meal discounts at our impeccable Peacock Cafe!

　　Employees and their immediate family members can join Community Events for free!

　　Enjoy discounted pricing for Magnolia's prime Special Events

　　Earn your Reciprocal Admission Pass after your first 90 days! This gold pass allows you and one guest free admittance to over 40 participating attractions such as: SC Aquarium, SpiritLine Cruises, Charleston County Parks, Children's Museum of the Lowcountry and many more!

　　Team Members are provided company branded uniform items at no cost!

　　Training & Development

　　No-cost continuing education training for current licenses that benefit both you and MPC

　　Limitless internal training and development opportunities!

　　Additional Perks

　　It really pays! Referral bonus for an employee's referral that is hired and completes three months of service. $500 for full-time hires and $250 for part-time hires.

　　Accept your own stainless steel Magnolia logoed bottle, perfect for preserving our environment and keeping your drinks hot or cold (up to 24 hours)

　　6mi of Biking and Walking Trails for you to use