Description

　　Essential Functions:

　　The General Manager must possess the ability to work effectively in a team environment, partnering with senior management, and is accountable for the following essential functions

　　Managing the day to day activities of the entire operation

　　Prioritizing workplace safety with established metrics and Service Level Agreements

　　Maintain financial performance of the location

　　Excel at the operational performance of the location

　　Focus on client relationships and contract retention

　　Developing and implementing strategies, processes, and procedures that will effectively influence company profitability

　　Achieving monthly performance metrics and all Service Level Agreements

　　Identifying and securing new business opportunities

　　Recruit, interview, train, and hire employees as required

　　Be a positive role model to all personnel and the airport community

　　Represent with the best intent the business priorities and professional posture of the PrimeFlight customer(s)

　　Advise, consult and coordinate with the Division Vice President, Corporate Controller, Corporate and Field Support Staff, Market Development Vice President and Directors, Vice President of Training and Quality Assurance, Clients and Vendors.

　　Responsibilities:

　　Foster a safe working environment. Hold employees accountable for the safety audit performance and all operational metrics

　　Meet administrative requirements as established

　　Monitor and record operational and financial performance and report on a monthly and annual basis

　　Work with Sales, Division Vice President and Controller to develop competitively bids for new business

　　Coordinate new local account start-ups

　　Resolve promptly all service issues in problem areas to ensure contract retention. Share the action plan and success factors with the customers

　　Perform all necessary supervisory functions to effectively and efficiently manage assigned personnel.

　　Maintain a qualified and appropriately trained staff

　　Communicate areas of accountability and performance expectations to assigned personnel

　　Determine standards of performance as a basis to review progress of personnel

　　Recommend salary adjustments, transfers, promotions, and terminations

　　Ensure proper training of assigned personnel

　　Foster a safe, cooperative and harmonious working climate conducive to maximizing employee morale and productivity

　　Lead in a pro-active, continuous improvement method

　　Manage fee-for-service operations, including cash handling and accountability procedures that may be required

　　Adapt to, positively adopt and promote any changes in corporate policy and procedures

　　Directing work, appraising performance, rewarding and discipline, coach and counsel employees, addressing complaints and resolving problems

　　Maintain and foster for success the working relationship with all the customers associated with the business unit

　　Within the established airport’s community, be the “face and advocate” for the PrimeFlight customer(s)

　　Attend meetings, events on behalf of the PrimeFlight customer(s), displaying professionalism with customers best interest in mind at all times

　　Meet or exceed all established Key Performance Indicators and Service Level Agreements

　　Demonstrate regular, predictable attendance at the job location

　　Exceed PrimeFlight customer service and safety standards

　　Competency:

　　To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving, Operational and Financial acumen, Customer Service, Interpersonal, and Oral Communication.

　　Qualifications:

　　To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this Job Description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　General Qualifications:

　　18 years of age or older

　　Reliable transportation

　　Valid State Driver’s License with a verifiable safe vehicle operating record.

　　Eligible to work in the United States

　　Education/Experience:

　　Associate’s degree or higher. A high school diploma or equivalent may be substituted with four years of relevant experience.

　　Language Ability:

　　Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English. Ability to communicate effectively in English.

　　Math Ability:

　　Ability to understand and analyze financial operations, profit and loss statements, customer invoices, and other mathematical functions necessary to manage the airport operation.

　　Reasoning Ability:

　　Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

　　Computer Skills:

　　Demonstrated proficiency in Word, Excel, Online Timekeeping and Outlook, sufficient to write letters, organize schedules, and perform other tasks related to payroll and operations.

　　Certificates and Licenses:

　　Valid State Driver’s License with a verifiable safe vehicle operating record.

　　Supervisory Responsibilities:

　　Direct or indirect supervision of all on-site PrimeFlight personnel.

　　Work Environment:

　　The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　The noise level in the work environment is usually moderate but may become high at various times. Employee must be willing to wear/utilize company-supplied personal protective equipment (hearing protection) to mitigate their noise exposure.

　　Some work is in an outside environment, with exposure to hot and cold temperatures and inclement weather.

　　Physical Demands:

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Stand and walk

　　Use hands to finger, handle, or feel

　　Be able to hear and respond to the spoken voice and to audible alarms generated by the terminal environment

　　Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

　　PrimeFlight Aviation Services is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.