Summary:

　　Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.

　　Responsibilities:

　　Provide supervision and leadership to the team members of the department, in partnership with the manager

　　Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution

　　Foster the growth and development of team members by training various standard operating procedures and processes

　　Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager

　　Perform administrative tasks related to their assigned department

　　Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis

　　Promote company programs to team members and customers

　　Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed

　　Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope

　　Assist in other areas of the store when business needs dictate

　　Qualifications:

　　Two or more years of supervisory experience in a sales or service environment is preferred

　　Open availability – this position will be required to work store opening and closing shifts, as well as on weekends

　　High school diploma or equivalent is preferred

　　Ability to evaluate customers’ needs and make recommendations based on needs

　　Ability to provide superior customer service and exceed customer’s expectations

　　Ability to use good judgment and logic

　　Experience in a related field or outdoor lifestyle

　　Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

　　Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.

　　Accommodations are available upon request during the assessment and selection process.

　　Benefits

　　Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

　　Fun work environment

　　Competitive wages

　　Excellent benefits

　　Unlimited career advancement opportunities

　　Bass Pro Cares Fund

　　Bass Pro Shops

　　About Bass Pro Shops

　　Bass Pro Shops (http://www.basspro.com/) is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s (http://www.cabelas.com/) to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group (http://www.whiterivermg.com/) , offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge (http://www.bigcedar.com/) , America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”