Front Desk Concierge/ IT Assistant (3175)at SMX(View all jobs) (https://www.smxtech.com/careers/)

　　Herndon, VA

　　SMX is seeking Full Time Front Desk Concierge/Jr. IT Assistant for our Herndon, VA facility to join SMX to support and assist our employees, guests, and clients. This role will include direct support to Corporate Security, IT and CGO departments. This role will be 100% onsite in Herndon, VA.

　　Responsibilities Include :

　　Safety & Security support:

　　Greet and assist all onsite and visiting personnel, guests, and clients

　　Manage access control processes, maintain electronic visitor logs, and perform identification review

　　Ensure all employees and visitors have the parking garage guidance and proper parking permit

　　Serve as a local point of contact for after hour alarms and requirements

　　Coordinate with the SMX Facilities department to report and solve office maintenance issues

　　Perform audits on access control software and work directly with other Security personnel to ensure level accuracy of access control devices

　　Ensure conference rooms are maintained, stocked and ready to use

　　Guide out of town guests with local information and accommodations

　　Support events with IT needs, catering and housekeeping needs

　　Post office (USPS) & UPS/Fed Ex duties as needed

　　Maintain and order inventory and stock on all office supplies and kitchen areas

　　Basic knowledge of safety protocol, evacuation process and inventory control working directly with the Facilities Department to ensure compliance with State and Federal regulations

　　Perform onboarding, internal transfer, and termination tasks for the Security department

　　Complete daily perimeter security checks and security checklist

　　Data entry/detail oriented with strong ability to multitask and focus on tasking during high volume periods

　　O365 experience (Excel/Word/PowerPoint/Teams)

　　Process Service Now tickets to fulfill employee requests and needs

　　Monitor and approve conference room reservations in Outlook

　　IT Support

　　Basic IT support such as guidance for printer mapping and connecting to Wi-Fi

　　Familiarity with physical, network and software security fundamentals

　　Basic knowledge of IT risk mitigation and threat analysis strategies

　　Experience with setting up and troubleshooting of Audio/Video Equipment

　　Experience with VoIP and phone systems

　　Basic knowledge of installing and configuring computer hardware/software

　　Proposal Support

　　Provide support to proposal teams both employee and consultants for coordinating menus and pre-ordering of meals for catered events; ensuring meals arrive accurately and timely

　　Ensure proposal teams have the required access (including parking, building and SMX Suite access) for the proposal effort period to include afterhours availability for both SMX and non SMX personnel

　　Ensure various snacks and drinks are refreshed and perform meal set up /clean up each day

　　Coordinate ad hoc special requests with proposal POC throughout the proposal effort

　　Coordinate with Proposal POC to ensure required office supplies required are ordered and on site throughout the proposal effort

　　Work directly with the Proposal POC to ensure all requirements are met to support a seamless and stress-free proposal environment

　　Required Skills and Experience :

　　Clearance: None to start, but ability to obtain and retain DoD secret clearance

　　Minimum of 5 years’ proven experience in an office administrative or help desk setting

　　Microsoft Office 365 experience (Excel/Word/Power Point/TEAMS)

　　Clear verbal, written and comprehension skills. Ability to comprehend policies and processes

　　Self-driven and independent learner

　　Proven ability to multi-task and remain focused under pressure during busy periods

　　Ability to meet deadlines

　　Professional and hospitable demeanor and appearance

　　Ability to work independently with minimal supervision during the workday while remaining communicative with a remote team and reporting to supervisor on tasking and status

　　Excellent Customer service experience with an emphasis on a delightful user experience of the SMX office

　　Desired Skills

　　CDSE/STEP Security course certifications

　　Admin Experience with DISS/SWFT/NISS/NBIS

　　Admin Experience with SIMS and/or C-CURE 9000/Datawatch- Access control software

　　Experience working in helpdesk fulfillment system such as ServiceNow

　　Experience with Amazon Workspace setup, access, and daily use

　　Comprehension and awareness of the purpose and use of 32 CFR Part 117 NISPOM

　　CompTIA IT Fundamentals

　　This position requires US citizenship for work under DOD contract

　　At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.

　　We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.

　　SMX is committed to hiring and retaining a diverse workforce. All qualified candidates will receive consideration for employment without regard to disability status, protected veteran status, race, color, age, religion, national origin, citizenship, marital status, sex, sexual orientation, gender identity or expression, pregnancy or genetic information. SMX is an Equal Opportunity/Affirmative Action employer including disability and veterans.

　　Selected applicant will be subject to a background investigation.