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Franchised Reservations Agent
Franchised Reservations Agent-March 2024
Duesseldorf
Mar 28, 2026
About Franchised Reservations Agent

  Job Number 24013386

  Job Category Administrative

  Location Moxy Duesseldorf City, Oststrasse 86, Duesseldorf, Nordrhein-Westfalen, Germany

  Schedule Full-Time

  Located Remotely? N

  Relocation? N

  Position Type Management

  Additional Information: This hotel is owned and operated by an independent franchisee, SV (Schweiz) AG. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

  JOB SUMMARY

  SV Hotel, based in Düsseldorf and Dübendorf (CH), is a successful franchisee of the global Marriott brand and today manages 20 hotels in Germany and Switzerland under the four brands Courtyard Marriott, Residence Inn Marriott, Renaissance and Moxy. SV Hotel has also launched its own brand, Stay KooooK. – Professional sales and support of individual and group bookings for all hotel brands in the portfolio via e-mail, ticket system and telephone, as well as via chats and extranet – Processing of reservation requests for groups (including quotation according to strategy, offer preparation, group preparation, invoicing and feedback discussions with customers) – Deposits, guarantees and cancelations in accordance with the credit policy – Processing of no-shows, late cancellations and pre-charges

  Job requirements

  You are a team player and want to be successful together with us – You enjoy dealing with international guests and are a hotelier with heart and soul – You have completed vocational training in the catering or hotel industry – You are fluent in written and spoken German, English and French – Opera PMS, Opera Sales & Catering and MARSHA knowledge are an advantage

  Description of Pay and Benefits

  A long-term permanent position – 30 days’ vacation – An attractive salary – Free and healthy employee catering – We pay a 13th monthly salary – Capital-forming benefits from 1 year of service – Attractive employee discounts with well-known providers and in SV-managed hotels in Germany and Switzerland

  This company is an equal opportunity employer.

  frnch1

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