Job Number 24011012

　　Job Category Rooms & Guest Services Operations

　　Location AC Hotel Miami Airport West/Doral, 8091 NW 36th Street, Miami, Florida, United States

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Non-Management

　　Additional Information : This hotel is owned and operated by an independent franchisee, Baywood Hotels, Inc.. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International, Inc..

　　JOB SUMMARY

　　Ensures guest satisfaction by providing courteous and efficient service;

　　Responsible for the accurate registration, posting of charges, and check-out of guests;

　　Adheres to specific Brand Standards as required.

　　JOB REQUIREMENTS

　　Greets guests with genuine and warm spirit of hospitality

　　Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment

　　Posts transactions to guest and master accounts

　　Reviews guest account balance, ensuring that payment is secured

　　Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards

　　Reviews arrivals and blocks special requests

　　Processes required reports, including down time, high balance, etc.

　　Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.

　　Handles guest requests and concerns in a courteous and efficient manner

　　Coordinates the delivery of guest services by other hotel departments and outside businesses

　　Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner

　　Prepares guest amenities, and ensures delivery in a timely manner

　　Handles in-house guest reservation requests such as extension, late check-out, and rebooking

　　Handles check-out procedures swiftly and accurately and assists guests on departure.

　　Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests

　　Stores guest luggage

　　Presents to guests’ accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets

　　Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines

　　Maintains information and communication sources such as, logbook, franchise directories, checklists, and electronic communication

　　Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security

　　Operates the franchise terminal and performs designated maintenance tasks

　　Maintains procedures for credit control and handling of financial transactions

　　Maintains guest safety & privacy by adhering to established procedures

　　Issues safety deposit boxes for guest use, following security protocol

　　Monitors key box, issuing keys to the appropriate staff members. Logs all transactions

　　Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up

　　Adheres to departmental communication through the effective use of staff meetings, logbooks, and bulletin boards

　　Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences

　　Assists with the relocation of guests, when necessary

　　Assists other departments during slow periods

　　Additional duties may be added at any time at the discretion of management

　　This company is an equal opportunity employer.

　　frnch1