At Houston Methodist, the Food Services Assistant (FSA) position is responsible for performing a variety of duties in the kitchen, patient tray line and/or retail areas such as assisting in tray assembly for patients, simple food preparation, serving customers and set up to include replenishing stations. This position transports food carts to and from kitchen areas to patient care units and/or conference rooms in a timely manner and will perform dishwashing duties, as assigned. The FSA position communicates with peers and management regarding identified hazards in the work place, following correct procedures in cleaning of equipment and sanitation of work areas, along with special cleaning as assigned. This position follows all departmental policies and procedures and complies with relevant local Food Ordinances.

　　PEOPLE ESSENTIAL FUNCTIONS

　　Interacts in a positive, professional manner with patients, visitors and staff. Communicates clearly and professionally to promote both work efforts and problem resolution. Works in conjunction with the Patient Services, Catering, Retail Services and Production staff as part of a team ensuring each delivery is accurately prepared, and on time

　　Follows through with resolving problems as they arise and provides leadership with a full report when issues are identified

　　Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability

　　SERVICE ESSENTIAL FUNCTIONS

　　Prepares and serves simple food items as directed by production sheet or menu.

　　Delivers trays with accuracy and efficiency to designated locations to achieve established time frame for room service or traditional service meal delivery. Assists with assembling of trays on tray-line as needed. Works in the dish room as assigned

　　Transports pantry supplies, garbage, cardboard and supplies to designated areas. Maintains clean, orderly storage areas with all food items

　　Retrieves soiled trays, returns carts in a timely manner to appropriate location

　　Performs patient tray setup and ensures all supplies stocked for patient tray line each meal period

　　QUALITY/SAFETY ESSENTIAL FUNCTIONS

　　Follows proper procedure in loading and transporting of food delivery carts to prevent spillage and delay of meal delivery to the patient. Accurately maintains food cart delivery log

　　Ensures food served is presented attractively and is held at the proper temperature. Follows all relevant local Food Ordinances including by not limited to, labeling and dating food properly to ensure freshness, properly rotates food items and ensures all food beyond the expiration date is discarded. Ensures the service area is clean and sanitized

　　Follows the menu paying close attention to details. Reviews menus in advance to ensure supplies are in-house. Utilizes down time for preparation of setups to ensure menus are ready at the specified time

　　FINANCE ESSENTIAL FUNCTIONS

　　Minimizes food waste through portion control and ensures proper use and storage of food, supplies and equipment to reduce departmental cost and expenses

　　Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed

　　GROWTH/INNOVATION ESSENTIAL FUNCTIONS

　　Generates and communicates new ideas and suggestions that will improve quality or service

　　Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis

　　This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

　　EDUCATION

　　High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) preferredWORK EXPERIENCE

　　Experience in a food service environment or large service establishment preferredLICENSES AND CERTIFICATIONS - REQUIRED

　　Food Handlers Permit -- Texas Department of State Health Services (TXDSHS) or by the American National Standards Institute (ANSI)KNOWLEDGE, SKILLS, AND ABILITIES

　　Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

　　Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

　　Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

　　Working knowledge of Serve Safe guidelines and Health department standards

　　Knowledge of food service equipment and sanitation principles

　　Demonstrates active listening skills giving full attention to what other people are saying

　　Knowledge of kitchen equipment

　　SUPPLEMENTAL REQUIREMENTS

　　WORK ATTIRE

　　Uniform Yes

　　Scrubs No

　　Business professional No

　　Other (department approved) Yes

　　ON-CALL*

　　*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

　　On Call* NoTRAVEL

　　Travel specifications may vary by department

　　May require travel within the Houston Metropolitan area No

　　May require travel outside Houston Metropolitan area No

　　Company Profile:

　　Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation’s leading centers for medical education and research. In 2022, U.S. News & World Report named Houston Methodist Hospital to its prestigious Honor Roll for the sixth time. Also, in this year’s rankings, Houston Methodist Hospital was named the No. 1 hospital in Texas for the 11th year in a row. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 946 operating beds, 85 operating rooms and nearly 8,500 employees, Houston Methodist Hospital offers complete care for patients from around the world.

　　Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons and veterans.

　　Equal Employment Opportunity

　　Houston Methodist is an Equal Opportunity Employer.

　　Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.

　　Houston Methodist is an Equal Opportunity Employer.

　　Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.