Field Supervisor - Collections

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　　Field Supervisor - Collections

　　Salary

　　$57,619.00 - $88,691.00 Annually

　　Location

　　Durham, NC

　　Job Type

　　Full time with benefits

　　Job Number

　　24-04700

　　Department

　　Water Management

　　Opening Date

　　01/10/2024

　　Closing Date

　　Continuous

　　Description

　　Benefits

　　Questions

　　Position Description

　　Work, Serve, Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve.

　　Hiring Range: $57,619 - $63,548

　　Work Day/Hours: 7:00 a.m. - 3:30 p.m.

　　The City of Durham’s Department of Water Management (DWM) (https://www.durhamnc.gov/944/Water-Management) wants YOU to join our team of more than 380 talented and dedicated employees that provide critical water and sewer services for Durham’s 309,000 plus residents. Not only do we deliver the Best Tasting Water in the state to our customers each and every day, but we also make sure that the wastewater leaving our facilities is carefully treated to protect the environment. We have a wide-ranging variety of positions open to match your skill set – mechanics, engineers, maintenance specialists, technicians, customer billing techs, and much more. If you have a passion for managing vital water resources, protecting the environment, providing excellent customer service, and keeping the water and wastewater in the pipes, bring your skills and talent to Durham!

　　This job requires a high degree of interpersonal skills with the ability to multitask, drive change, make mature judgment calls, and manage production using the computer management system. Responsible for making assignments; facilitating staff meetings; training employees; entering and reviewing work orders; maintaining time and attendance records; reviewing and creating data and reports; responding to complaints; directing crews at work locations; ensuring compliance with safety rules and regulations; performing the most complex and difficult work assignments; and ensuring that equipment is maintained. As a leader, you are also expected to develop staff through training, education, & performance management. The successful incumbent will have a mature understanding & practical application of basic leadership principles, decision making, & maturely dealing with employee relations issues.

　　Must be willing to work during all types of weather and participate in ongoing rotational stand-by/recall duty. Overtime is required when responding to emergencies. Staff is scheduled for ongoing rotational stand-by/recall duty.

　　Duties/Responsibilities

　　Coordinates field unit operations related to collection and/or distribution system maintenance and contract work; supervises staff including planning, assigning, and evaluating work; convenes and facilitates staff meetings; trains and coaches employees; directs crew operations at work locations; ensures that equipment is maintained; and ensures compliance with safety and applicable operational rules and regulations.

　　Performs the most complex and difficult work assignments; troubleshoots the most complex and escalated issues; and schedules repairs by outside vendors.

　　Coordinates the preparation of and/or prepares, reviews, and/or maintains reports, records, work orders, logs, and documents; updates and maintains databases and online systems; reviews work prepared by staff; identifies and resolves discrepancies; and ensures work is accurate, complete and in compliance with applicable regulations, policies, and procedures.

　　Monitors supply inventory and equipment levels; determines materials needed; researches price and vendor information; makes and/or approves procurement recommendations

　　Coordinates with vendors, contractors, City departments, and/or external agencies to order supplies; provides technical assistance; assists with planning departmental operations; assists with implementing projects; and responds to and handles escalated and the most complex customer service issues.

　　Performs other duties of a similar nature and level as assigned.

　　Supervising the installation and removal of meters as well as the performance of manual meter reads.

　　Developing operational procedures; and troubleshooting hardware and software.

　　Reviewing meter readings for discrepancies and initiating corrective action.

　　Reviewing and updating routes for efficiency evaluating meter reading upload processes for effectiveness.

　　Minimum Qualifications & Experience

　　Associate’s degree or equivalent

　　Three years of equipment operation/driving experience or maintenance experience related to assignment,

　　Previous Lead or supervisory experience.

　　Must complete job related and/or safety training based on assignment, such as (but not limited to) lock out/tag out, confined space entry, ladder safety, respirator and emergency evacuations training.

　　A valid North Carolina Class C Driver’s License with a satisfactory driving record and license obtained within the time frame specified by the City.

　　North Carolina Grade III Wastewater collections ( Grade IV is preferred)

　　North Carolina Class B Commercial Driver’s License (CDL) (an A is preferred)

　　CDL Tanker Endorsement for Collections System assignment (If a candidate does not have the Tanker endorsement, they will be given up to one year to obtain this endorsement if working in the Collection System).

　　Please note that for Certification equivalents: Out-of-state candidates will have one year to apply, test and obtain the NC version of the certification

　　Additional Preferred Skills

　　North Carolina Grade C Water Distribution

　　NASSCO PACP-MACP

　　Benefits – General Full-Time Employees

　　11-12 paid holidays per year

　　12 standard work days of vacation per year

　　12 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement

　　2 weeks paid military leave per year

　　Medical, dental, vision, and supplemental life insurance plans

　　State and City retirement plans

　　Short and long term disability plans

　　Paid temporary disability leave for specified conditions

　　City contribution of 10.15% into the N.C. State Retirement System

　　Paid funeral leave

　　Employee Assistance Program - personal and family counseling

　　Paid life insurance equal to annual salary

　　48 hours for volunteer work each year*

　　4 hours parental leave each year

　　Workman's Compensation Insurance

　　457 Deferred Compensation Plans

　　Benefits - Part-Time (1,000 hours or more per year)

　　401(k) retirement plan (5.0% of salary)

　　State retirement plan

　　Benefits Part-Time (Average 30 hours per week over 12 month period)

　　401(k) retirement plan (5.0% of salary)

　　State retirement plan

　　Health Insurance

　　01

　　Where did you first hear about this opportunity?

　　City of Durham Website

　　Walk in

　　Job fair

　　Employee referral

　　Professional organization Please list the organization in "other" box below

　　Internet posting Please list the specific web site in the "other" box below

　　Craig's List

　　Facebook

　　LinkedIn

　　GlassDoor

　　governmentjobs.com

　　Monster.com

　　Indeed.com

　　Employment Security Commission

　　Magazine/Newspaper

　　Other

　　02

　　If you listed "other" above please give specific web site, organization, or publication.

　　03

　　Please select your highest level of COMPLETED education.

　　Less than a High School Diploma or Equivalent (GED, HiSET, TASC)

　　High School Diploma or Equivalent (GED, HiSET, TASC)

　　Associates Degree

　　Bachelor's Degree

　　Master's Degree

　　PhD or Juris Doctorate

　　04

　　How many years of related operation/driving experience or maintenance experience do you have?

　　No related experience

　　Less than 1 year of related experience

　　1 year but less than 3 years related experience

　　3 years but less than 7 years related experience

　　7 or more years related experience

　　05

　　How many years of experience do you have in a supervisory/management capacity?

　　No supervisory experience

　　Some supervisory experience but less than 1 year

　　1 year experience but less than 3 years

　　3 years experience but less than 5 years

　　5 or more years supervisory experience

　　06

　　Do you have a valid, unrestricted, North Carolina driver's license? (If you have a license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire)

　　I have a valid, unrestricted NC driver's license.

　　I have a valid license from another State and I am willing to obtain a valid, unrestricted NC driver's license within 60 days.

　　I do not have a valid, unrestricted driver's license.

　　07

　　Do you have a current and valid North Carolina Commercial Driver's License (CDL) Level B (or greater)?

　　Yes, I have a current and valid CDL level B (or greater)

　　No, I do NOT have a current and valid CDL Level B (or greater)

　　08

　　Are you willing and able to obtain a Commercial Driver's License with Tanker Endorsement within 1 year of your start date?

　　Yes, I currently have a Tanker Endorsement

　　No, I do not have a Taker Endorsement, but I AM willing and able to obtain one within 1 year of my start date

　　No, I do not have a Taker Endorsement, and I am NOT willing or able to obtain one within 1 year of my start date

　　09

　　Are you willing and able to work weekend rotation for stand-by/recall, overtime, and/or call back for emergencies and during all types of weather conditions?

　　Yes

　　No

　　10

　　Do you have an NC Grade III Wastewater Collections certification (or greater)?

　　Yes

　　No

　　11

　　Do you have an OSHA Trenching/Shoring certification?

　　Yes

　　No

　　12

　　Do you have an OSHA Competent Person Certification?

　　Yes

　　No

　　13

　　Are you willing and able to work in a confined space?

　　Yes

　　No

　　14

　　Are you willing and able to complete job related and/or safety trainings? (such as ,but not limited to, lock out/tag out, confined space entry, ladder safety, respirator and emergency evacuations training).

　　Yes

　　No

　　Required Question