About us

　　One team. Global challenges. Infinite opportunities. At Viasat, we're on amission to deliver connections with the capacity to change the world. For morethan 35 years, Viasat has helped shape how consumers, businesses,governments and militaries around the globe communicate. We're looking forpeople who think big, act fearlessly, and create an inclusive environmentthat drives positive impact to join our team.What you'll do

　　Incident isolation, triage, and critical issues to DevOps engineeringresources during network outage events that require coordination amongmultiple resourcesInteract with physical and virtual network components in order to perform fixactionsHandling Tier 3 sophisticated single-customer issuesCoordinating and dispatching vendors to our SAN, Gateway, and Core nodesites to fix, or replace hardware equipment at the sitesHandle ticket queues and responses to external vendors and partners withstrict service-level agreements

　　What are the real-world implications of your work?As a member of the Technical Assistance Center your communication,coordination, and collaboration is what maintains network and RF hardwareavailability for the customers.You are responsible for helping to ensure that service availability remainsabove 99%.As a point of contact for other ISP's using Viasat services you work tocoordinate engineering resources for raised issues.Maintain site safety and procedures for our onsite work force.Providing Tier 2 support for our internal groups to isolate and resolve issuesprior to Tier 3 support.

　　Who other types of people will the candidate have the opportunity to work withat Viasat?DevOps engineering teamsDistributors that resell viasat services across all of EuropeOther regional TAC teams located in the US and AsiaMobility & Aircraft Support TeamsProcurement & Asset ManagementEmployee Resource Groups (Diversity, Family, Regional)Local CommunityThe day-to-day

　　What's the day-to-day like for this candidate?As a Technical Assurance Center Technician, you will be the center ofcommunications as we coordinate the command and control of our internationalbroadband services IP network, satellite gateway earth stations, and RFnetwork using sophisticated systems and tools. You will be the hub forincident awareness and coordination with our DevOps teams, Customer CallCenter, and Distributors. You will be part of a team that supports companiesfor which we run networks around the world. You will perform routinedocumented processes and coordinate dispatch and replacement of hardware toour hundreds of sites. While working with our world-class engineers, youwill help implement maintenance activities such as configuration changes,hardware troubleshooting, and new equipment installs. This position will bepart of the 3rd shift team working from 6PM - 6AM MT working on a 24X7operatioWhat you'll need

　　2+ years experience in a call Center/IT or NOC Ticketing ExperienceExperience in leading others through remote fix proceduresUnderstanding of standard networking principlesExcellent written skillsExperience with working with SLA's (Service Level Agreements)Incident management or Outage event handlingExperience providing excellent customer service in a complex technicalenvironmentGood communications skills, ability to work across various levels within anorganizationDemonstrable ability to quickly learn and retain the knowledge of a newenvironmentAvailability to work the 3rd shift as required on a rotating scheduleWhat will help you on the job

　　Radio Frequency (RF) experience not required but advantageousSalary range

　　$24.09 - $40.34 / hourly

　　At Viasat, we consider many factors when it comes to compensation,including the scope of the position as well as your background and experience.Base pay may vary depending on job-related knowledge, skills, andexperience. Additional cas or stock incentives may be provided as part of thecompensation package, in addition to a range of medical, financial,and/or other benefits, dependent on the position offered. Learn moreabout Viasat's comprehensive benefit offerings that are focused on yourholistic health and wellness at careers.viasat.com/LifeAtViasat/Benefits.EEO statement

　　Viasat is proud to be an equal opportunity employer, seeking to create awelcoming and diverse environment. All qualified applicants will receiveconsideration for employment without regard to race, color, religion,gender, gender identity or expression, sexual orientation, nationalorigin, ancestry, physical or mental disability, medical condition,marital status, genetics, age, or veteran status or any other applicablelegally protected status or characteristic. If you would like to request anaccommodation on the basis of disability for completing this on-lineapplicatio