Field Service Technician - Safes

　　Troy, MI

　　Full Time

　　Services

　　Mid Level

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　　Low Voltage, Bank Equipment, and Appliance Technicians

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　　Are you looking for a career with a first-class industry-leading global company?

　　Do you have a knack for fixing things?

　　Do you like to know what makes things work? 

　　Do you like to work independently with just your vehicle, tools, and favorite tunes?

　　Are you technically savvy with a mechanical aptitude whose skills are transferrable?

　　Do you enjoy providing best-in-class service? 

　　Do you want to work with some of the largest retailers and banks in the banking industry?

　　If you answered yes, then we have the right career opportunity for you at Cennox as a Field Service Technician- Safes! Not only will you be provided with complete training on every aspect required to do the job, but you will also have excellent opportunities to expand your skills and develop within a thriving business in a “Make it Happen” diverse and inclusive culture!

　　As a Field Service Technician - Safes, you will be responsible for supporting the commercial services department in Troy/Detroit, MI by providing quality service on our various projects. The Field Service Technician - Safes will service customers by determining issues with products, resolving problems, performing preventative maintenance, installation, and training customers on the proper use of equipment. This person will be self-motivated, have a strong desire to learn a trade, and have the willingness to be part of a team that exceeds our customers’ expectations.

　　This role focuses on providing high-quality repairs, installation, and troubleshooting safes, vaults, and ATMs. No two days are the same and no two locations will be either. One day you could be on site all day and the next, on call waiting for the next booking. This role is hourly and comes with a company vehicle.

　　You will need to be able to work in a fast-paced environment and adapt to changing priorities. This role requires you to work as part of a team as well as independently, have great attention to detail, and be able to carry items up to 50 pounds or more.

　　As a valued member of the Cennox family, you will receive:

　　A company vehicle, tools, professional uniform, and personal protective equipment to do your best and stay safe

　　Full in-house paid training in Atlanta, GA

　　Dynamic Growth: Progress through a defined career path, or move into roles like supervisor, manager, or director

　　Competitive Pay: Generous starting salary and paid training

　　Total Rewards: All the ways we invest in you—at work and in life

　　If this sounds like you, apply today and a member of our Recruitment Team will be in touch!

　　Please see job duties, responsibilities, and requirements below:

　　• Provide onsite technical support and repairs of customers’ equipment, which may include training customers on the proper use of equipment

　　• Communicate with Dispatch to maximize productivity. Provide detailed documentation of troubleshooting, repairs performed, parts used, and status of equipment. Keep reports of service requests and complaints.

　　• Troubleshooting and solving emergency service requests.

　　• Quickly respond to moderate or complex service orders.

　　• Respond and service all assigned on-call service calls.

　　• Drive company vehicles to various customer locations as directed by Dispatch. Be readily available to accept a repair, install, and/or preventative maintenance calls from Dispatch

　　• Report defective material or inaccuracies

　　• Organize and manage paperwork, inventory tools, and parts

　　• Initiate orders for replacement parts and/or for correcting orders (shortages, wrong item shipped, etc.)

　　• Perform required administrative duties, meetings, parts returns, timesheets, expense reports, and detailed ticket analysis

　　• Provide weekly vehicle maintenance

　　• Travel local and out-of-state travel, as required.

　　• Performs other duties as assigned

　　Skills/Requirements:

　　• Smart-phone familiarity and technologically savvy

　　• Working knowledge of Microsoft Office (Word, Outlook, Excel)

　　• Experience with mapping and routing applications such as MapPoint or Google Maps

　　• Mechanical/technological/electrical aptitude

　　• Ability to complete the work on small, moving parts accurately and carefully

　　• Good organizational skills

　　• Ability to interpret written instructions and documents

　　• Ability to learn through telephone training

　　• Ability to work independently with minimum supervision

　　• Ability to communicate and provide excellent customer service

　　• Valid driver's license and driving record in Good Standing

　　• Ability to maintain a reliable vehicle and appropriate liability vehicle insurance to perform work in the area, as deemed appropriate by Cennox liability insurance policy, currently in place and as amended in the future 

　　•May be subject to drug and alcohol testing.

　　Experience:

　　• 3+ years’ experience with low voltage electronics, mechanical systems, and computer experience

　　• Experience with alarm/CCTV systems, Safe or ATM technical experience is a plus

　　• 3+ years of previous field service experience, preferred

　　• Vocation or trade school training may be used in lieu of work experience

　　• Military experience is a plus

　　Education:

　　• High school diploma or equivalent

　　Physical Requirements:

　　• Ability to lift and move 50 or more pounds

　　• Ability to work indoors and outside (including during inclement weather)

　　• Ability to stand for long periods

　　• Ability to sit and drive a vehicle with extensive travel

　　• Ability to climb, bend, stoop, and reach freely

　　• Must have good hand-eye coordination

　　• Vision correctable to 20/20

　　We Offer Incredible Perks & Benefits including, but not limited to:

　　Competitive Pay

　　Paid vacation, sick days, and holidays

　　Comprehensive Health, Dental, and Vision Insurance

　　HSA and FSA Health Care Accounts

　　401k Plan with Employer Match

　　Company Paid Life Insurance

　　On-Going Learning & Development Training

　　Company Vehicle, Fuel and Credit Cards for Expenses

　　Company Provided Cellphone, Tablet, Laptop

　　Employee Assistance Program, and so much more!

　　Cennox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

　　This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

　　Cennox is a global company that provides comprehensive, centrally managed field services for our clients across a range of industries.  Visit us atwww.cennox.comto learn more.