About RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.Role SummaryWe are looking for passionate Field Service Technician II, Charging to support commissioning, operation, and maintenance activities across our Energy & Charging portfolio. As a Field Service Technician II, Charging you will provide on-site service for a variety of hardware including EVSE, energy storage, PV, and other distributed energy systems.ResponsibilitiesSupport the commissioning and maintenance of electric vehicle supply equipmentWork collaboratively across internal and external stakeholders to ensure Charging Service Operations will meet contractual Service Level Agreements and Rivian benchmarksContinuously evaluating the installation, configuration, and operation of integrated systems while bringing to the attention of internal Rivian stakeholders' opportunities for optimization and improvementIdentify, troubleshoot, and resolve issues impacting Rivian's energy assetsPromptly and meticulously documenting all service-related activities within Salesforce and Rivian's operating systemsCommitted and flexible to travel both in and out of home-market service territoryFlexibility to work overtime when needed, including rotating weekend/on-call coverage & availabilityDemonstrate Rivian's brand, mission, and purpose to customers through relevant human skillsPerform additional responsibilities as assignedAdditional plant support, including travel, may be required depending on business needAbility to properly document repairs completed and in processQualificationsHigh school diploma or state-recognized GED; related trade certifications is a plus1-2 years of experience as a Technician servicing high, medium, and low voltage system components in the automotive, energy, or related industriesFamiliarity with IoT networking conceptsAbility to read and understand design schematics, construction documents, and technical repair guidesCustomer service skills demonstrating the ability to confirm, reassure, or resolve customer concerns, issues, or apprehensionsProficiency with spreadsheets, word processing, and other computer-based applications (e.g. time tracking, case management, etc.)Ability to work in a variety of environments, including, but not limited to:Climbing ladders/scaffolds/high-lift equipmentOutdoors and indoors, night or day, during hot, cold, or inclement weatherAbility to use hand tools, diagnostic equipment (digital multi-meter, power meter, etc.), laptop/tablet, and smartphoneExcellent time management skills and ability to coordinate travel and logistics to ensure work is completed within contractual service level agreement periodsAbility to carry/move tools and equipment up to 60 lbs. unassistedMinimum age of 21No driving related suspensions or revocation of Driver License (within a 3-5 year period)Ability to read and speak fluent EnglishNo drug or alcohol related driving incidents in the last 3 yearsNo more than 1 serious moving violation in the last 3 yearsMust have a valid driver's license in the state of residence that you will be driving/operating a vehicleWill be subject to continuous Motor Vehicle Record (MVR) monitoringAbility to travel up to 90%Pay DisclosureHourly Rate for Washington Based Applicants: $29.80 to $33.65 (actual compensation will be determine