Overview

　　Orlando Resort at Championsgate

　　The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

　　Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

　　Job Description

　　As part of the Spa Leaderhip team, work together to develop the overall vision and strategy for the Spa. Implement processes to support the vision, increase revenue and enhance customer service in the Spa Front Desk, Salon, Retail and Fitness areas.

　　Responsibilities

　　Assist with the day-to-day operation of the spa.

　　Assist the Spa Director/Spa Manager by providing department with the leadership necessary to attain their business goals and objectives.

　　Interact with guests as needed to ensure optimum guest service and satisfaction. Analyze and translate guest interactions into service and facility improvements.

　　Respond to employee and guest needs with genuine concern and a sense of urgency.

　　Perform all payroll and labor related functions, administer tips, and manage KRONOS.

　　Coordinate with cleaning services and engineering to ensure that the facility is clean and in working order.

　　Coordinate scheduling of the Front Desk, Salon and Fitness teams

　　Train, coach, and develop new associates.

　　Oversee Salon and fitness supplies inventories, Purchase Orders and all other applicable reporting.

　　Liaison with service providers, assist in scheduling and leading OST meetings.

　　Work with Spa Director/Spa Manager to manage and log all service recovery issues, research billing problems and comp reports with proper follow up with accounting.

　　Oversee scheduling and balancing of the spa appointments to ensure appointments are balanced correctly, and the add on shifts are being filled when needed to maximize revenue potential.

　　Monitor required levels of guest service, call conversion, call abandonment, and selling skills.

　　Adhere to all standard policies and procedures.

　　Communicate thoroughly, clearly and concisely across departments and through levels within the company.

　　Maintain a cooperative, team-like attitude in working with management and employees in all Omni departments. Help achieve our common goals of maximizing guest satisfaction and profit margins.

　　Keep work area neat, clean and organized at all times.

　　Attend Omni required training classes and department meetings, assisting Spa Director/Spa Manager with facilitation when required.

　　Assist with the development and implementation of systems that will effectively and efficiently manage the operations of the spa.

　　Participate in the hiring process.

　　Participate in coaching, developing and training staff.

　　Participate in performing performance reviews.

　　Participate and contribute with developing and implementing team-building programs.

　　Assist with the development of spa policies and procedures.

　　Assist with the preparation and adherence of the spa budget.

　　Ensure that the daily performance goals and responsibilities are being met consistently, effectively and efficiently.

　　Enforce Omni standards of appearance of Spa facilities.

　　Enforce Omni standards of appearance, cleanliness, graciousness and service among staff.

　　Promote self as well as other Spa, Hotel and Club affiliates and services.

　　Must maintain client and spa business confidentiality/privacy at all times.

　　Perform other job-related duties as directed by Spa Director and Spa Manager.

　　Act as the manager on duty to resolve guest issues before they escalate to Spa director, manager or EC member. (Use power of one to make decisions and follow through with them).

　　Qualifications

　　Minimum of two years in related field with management experience preferred.

　　Experience in hospitality field highly preferred.

　　Must be able to work a variety of shifts, including weekends and holidays.

　　Good organizational skills and attention to detail required.

　　Must be able to stand, walk, sit, and talk or hear.

　　Must be able to lift and/or move up to 25 pounds.

　　Previous Customer Service Experience Required.

　　Previous Front Desk experience in a 4 Diamond or Convention Resort Preferred

　　Strong Computer Skills Required

　　Strong Communication Skills Required

　　Attain a high propensity for customer service.

　　Relevant hospitality and/or customer service/administrative experience

　　Highly motivated self-starter focused on quality, organization, guest service and teamwork.

　　High level of written and verbal communication skills.

　　Computer proficiency; specifically, with Microsoft Office and Windows.

　　Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

　　Job LocationsUS-FL-Orlando

　　Posted Date4 days ago(1/22/2024 9:29 AM)

　　Requisition ID 2024-104077

　　of Openings 1Category (Portal Searching) Spa