Eaton’s Electrical Engineering Services & Systems division is currently seeking a Field Service Representative.

　　Field Service Representative roles offer company car and guaranteed 40-hour paid week.

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　　The expected annual salary range for this role is $58,500 - $85,800 a year.

　　Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

　　What you’ll do:

　　The Field Service Engineer will provide field service support and consultation such as acceptance testing, commissioning, and troubleshooting of low, medium, and high voltage systems; advise customers and provide best technical solution to solve the customer issue; complete assigned jobs with assistance from lead technicians and engineers; conduct required tests and calibration using test equipment; check and maintain equipment to ensure compliance with applicable standards.

　　ESSENTIAL FUNCTIONS & DIMENSIONS

　　Continuously improve personal, technical and professional business skills enabling incumbent to service products to customer’s satisfaction through keeping current with product technology as measured by ability to troubleshoot and repair various products and to instruct others.

　　Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.

　　Become computer efficient using laptops provided and mastering all required software.

　　Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls.

　　Provide customers basic applications information via phone or on-site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification.

　　Demonstrate ability to service newly designed and experimental equipment, which has not been seen before, and instill confidence in the customer.

　　Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.

　　Proven customer service, sales ability, and ability to handle customers and gain satisfaction.

　　Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.

　　Submit to periodic customer required background and drug screenings.

　　Qualifications:

　　REQUIRED (BASIC) QUALIFICATIONS:

　　High School Diploma or higher with a minimum of 1 year of field service experience evaluating and servicing electrical distribution or control systems.

　　Possess and maintain a valid and unrestricted driver’s license.

　　Must be legally authorized to work in the United States without company sponsorship, now or in the future.

　　All candidates must reside within a 50-mile radius of the work locations listed. No relocation will be offered for this position. Active Military Service member candidates are exempt from the geographical area limitation.

　　PREFERRED QUALIFICATIONS:

　　Bachelor's degree in engineering (electrical, mechanical or engineering technology) from an accredited institution.

　　Experience performing power quality measurements, troubleshooting, and analysis is highly desirable.

　　Experience with protective relays is highly desirable.

　　SKILLS:

　　Strong computer skills

　　Understanding of the company's and competitor's electrical, electronic and mechanical products and services.

　　Knowledge and practice of safety precautions related to working with electrical and electronic equipment.

　　Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.

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　　We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

　　Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

　　We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.eaton.com/content/dam/eaton/company/careers/US%20Benefits%20updated%2010.24.22.pdf) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.