Career Opportunities: Field Service Engineer - Northern England (26544)

　　Requisition ID 26544 - Posted - ASSA ABLOY Global Solutions UK Ltd - Hospitality EMEA - Reading (Imperial Way) - Engineering & Science - Posting Country (1) - Yes - Mid-senior level - Travel Required: 61%-100%

　　 Job Description Print Preview

　　Field Service Engineer

　　‘Always Growing, Leading Right, Never Boring’

　　Who We are:

　　The ASSA ABLOY Group is the global leader in access solutions. The Group operates worldwide with 48,500 employees and sales of SEK 84 billion. The Group has leading positions in areas such as efficient door openings, trusted identities, and entrance automation. ASSA ABLOY's innovations enable safe, secure, and convenient access to physical and digital places. Every day, we help billions of people experience a more open world. In 2018, ASSA ABLOY was for the fourth time listed by Forbes Magazine as one of the world's 100 most innovative companies.

　　ASSA ABLOY Global Solutions reimagine how people move through their world, whether that world is a cruise ship, education, hotel, or elderly care facility. Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. 

　　General Objective / Responsibilities

　　a. Provide customer support to ensure that the systems are implemented and maintained to the highest level.

　　b. Ensure that company image and reputation are maintained to the highest level.

　　c. Complete all work to the highest standards and in accordance with all departmental and company procedures

　　Main Duties of Job

　　a. Existing Customers; carry out preventative and corrective maintenance on equipment within the product range and issue full and comprehensive information to the Customer Support Administrator.

　　b. New Projects; complete door surveys and issue full and comprehensive information to the Project Manager.

　　c. New Projects; setup, installation and staff training for all new customers.

　　d. Ensure that all documentation and media is completed for new installation and existing customers before handing to the Customer Support Administrator.

　　e. Liaise with Customer Support department / Project manager on all shortcomings found so that issues can be resolved at the earliest opportunity.

　　f. Report and record accurately all site visits.

　　g. Submit weekly timesheets, expense and On-Call records to the Customer Support administrator.

　　h. Fulfil On-Call duties to Service Contract and Warranty customers as per the rota issued by the Customer Support Manager and in accordance with CPP8.

　　i. Ensure that company standards are maintained at all times.

　　j. Maintain, and treat with respect, all company property and assets – including routine servicing and cleaning of company vehicles in accordance with CPP6/ 6a where appropriate.

　　k. Provide technical support/ demonstration assistance to Sales department.

　　Key Performance Indicator’s (typically 3 to 5)

　　a. To respond and perform to all tasks assigned within the given time scales.

　　b. Provide accurate and comprehensive information so as to maintain CRM and associated systems.

　　c. Create good Customer relations. d. Complete and submit all reports and documentation required within the prescribed time periods.

　　Physical Requirements

　　a. Working at a computer for long periods.

　　b. Sitting for extended periods.

　　c. Pushing, Pulling, Bending and Carrying heavy items.

　　d. Work under extreme pressure.

　　e. Lifting heavy items

　　f. Driving a motor vehicle often for long hours.

　　g. Work on live electrical equipment

　　h. Smart appearance at all times

　　Direct Report Customer Support Manager;

　　see company organisation chart

　　Health & Safety

　　Employees have responsibility both for their own safety, and for the safety of others and must observe safety rules and regulations laid down by the company at all times.

　　Environmental

　　All employees have a responsibility to comply with all policies and procedures and legislative requirements.

　　Authority (spending power, employment)

　　Within the authority guidelines and policies of ASSA ABLOY Hospitality UK.

　　Qualification / Education Required

　　a. Minimum 3 GSCE/ O levels (English, Math)

　　b. Recognised trade qualification (ONC,NVQ).

　　10.Experience Required

　　a. Minimum 2 years field service experience in electro-mechanical field.

　　b. Full Clean driving licence

　　c. Good understanding of network solutions.

　　d. Good knowledge of Microsoft operating platforms

　　e. Good knowledge of Microsoft Word, Excel, PowerPoint and Outlook.

　　11.Any Particular Aptitude / Skill Required

　　a. Good problem solving skills

　　b. Ability to listen, comprehend and react.

　　c. Work with minimal assistance

　　d. Good organisational skills.

　　e. Ability to communicate at levels.

　　f. Be a team player and contribute to the future developments to the department

　　g. Demonstrate good customer support abilities

　　This Job Description is intended to clarify the main duties of the job and the Company reserves the right to add or change any part of this document at any time

　　We are the ASSA ABLOY Group

　　Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

　　As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

　　As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.