Key Purpose and Accountabilities:

　　POSITION SUMMARY:

　　Provide technical direction and support to customers on instrument operation, assay implementation and accreditation, maintenance of company products. Make technical presentations and conduct product demonstrations for customers. Work collaboratively with Sales, Marketing, Scientific Affair, Technical Support, Service and global business units to identify and assess customer needs and provide high quality customer care exceeding expectations. Provide in-field assistance for pre- and post- sale technical activities with a primary emphasis on growing the user base of diagnostic products.

　　Job Purpose:

　　Provide on-site installation of systems, maintenance and troubleshooting to ensure a smooth and rapid start-up for customers.

　　Integrate Cepheid instruments into customer laboratories and provide support to the customer during the evaluation and validation process

　　Follow normal standard of work for documentation and customer complaint handling to ensure total customer satisfaction

　　Monitor sites and provide trainings (system, software, assays and connectivity).

　　Record information related to installations, training, customer support and follow-up in SFDC as well as market intelligence data and report to the programme manager

　　Develop and maintain excellent relationships with customers, ensuring a high level of customer satisfaction through proactive attitude and actions to optimize system performance.

　　Conduct proactively preventive maintenance and modifications / upgrades, reactive repairs and installations and de-installations, in a timely, productive, and cost-effective way

　　Interpret customers’ needs and take responsibility for problem resolution amongst other functions liaising with the customer on administrative and technical matters

　　Manage all aspects of field support, which is not limited to system hardware and software, PCs, and networking

　　Work closely with internal stakeholders to address customer concerns, determine corrective action and customer follow-up

　　Spare parts stock management including stock levels.

　　Manage inventory for car stock and other required spare parts

　　Jointly develop account strategies with Sales Representatives aimed at increasing Cepheid business as rapidly as possible.

　　Interacting with stakeholders on the ground to generate demand for testing on the installed base, identify potential new assays that can be added to the menu and collaborate with Cepheid team to allow fast adoption and implementation.

　　Assist the HBDC sales team with pre- and post-sale technical activities both within Pakistan to support a growing user base of diagnostic products

　　TRAINING RESPONSIBILITIES: (REQUIRED)

　　Complete all assigned and required training satisfactorily and on timeEducation and Experience:

　　Bachelor’s degree with 2-3+ years of experience

　　A minimum of 1-2 years of Medical Technologist & diagnostic market experience is an advantage

　　Diploma Engineering or Biology, Bachelor’s Degree with experience in Molecular Biology an advantage

　　Local language knowledge proficiency (Urdu) is a must have along with Fluency in English is preferred

　　Hands-on experience with lab automation systems

　　Hands-on experience with LIS/connectivity

　　Clinical Laboratory focus along with experience in molecular and microbiology techniques

　　Results driven and self-motivated with a demonstrated ability to achieve measurable goals

　　Technical support and training experience in assays and instrumentation for Clinical Diagnostics

　　Expertise with generating commercial leads

　　Experience with customer base within territory a plus

　　Strengths in networking and relationship development.

　　Strong oral and written communications skills.

　　Excellent technical presentation skills for group and one-on-one presentations

　　Integrates with the sales team in planning and executing business growth strategy

　　Networks with the scientific community to grow the business

　　Qualities/Competencies:

　　Demonstrated excellent customer relations/service skills

　　Strong knowledge of medical diagnostics market

　　Excellent presentation skills

　　Experience in customer training ( Application & Service )

　　Self-assured and calm under pressure

　　Good communication skills

　　Self-motivated and independent problem solving

　　Goal oriented, results driven

　　Strong interpersonal and communication skills

　　Works independently and team orientated

　　Networking skills to grow the business

　　Proficient in computer skills (Excel, Word, PowerPoint, Lotus Notes/Outlook)

　　Demonstrated Teamwork, autonomy, availability, organizational awareness.

　　Cultural sensitivity to work in an international group

　　Demonstrated excellent time management and organization, project management skills

　　High compliance and integrity standards and strict adherence to the Danaher policies

　　Other Requirements:

　　Required to spend around 80% on-site with customers

　　Valid motor vehicle license

　　Travel mostly limited within Pakistan, but will include some worldwide travel to UAE or France

　　The individual may be asked to do other job duties as required by the business

　　May be required to work after hours from time to time

　　Work environment: While performing the duties of this job, most work is in a lab environment setting.

　　May be requested to work overtime and weekends for special training programs or events.

　　Ability to lift safely and/or move up to 16 kilograms

　　When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

　　Operating Company: Cepheid